Staff Product Manager, Sales Operations
About The Position
Xometry is seeking a Staff Product Manager to lead product strategy for Sales Technology and Operations within its Product Development team. The role focuses on rebuilding core sales technology into a unified revenue and account management engine aligned with Xometry’s segmentation strategy and the distinct journeys of its customers. The position partners with Sales Operations, commercial leaders, Salesforce engineering, and teams across Buyer Experience, Pricing, Post-Order, and Marketing. The product manager will design an end-to-end sales technology stack that supports fast standard quoting, enterprise production programs, and visibility into post-order fulfillment milestones. They will define a two-year sales technology roadmap while delivering quarterly capabilities, turning open problem spaces and target metrics into product roadmaps and execution plans. Success requires navigating ambiguity, building strategic consensus with executive stakeholders, and influencing teams across organizational boundaries without direct authority. The role is based in the Waltham, Massachusetts, or North Bethesda, Maryland, office and follows a hybrid schedule of three days per week in the office. The position reports to the Senior Director of Sales and Marketing Product Management.
Requirements
- At least 10 years of product management experience, with direct ownership of sales technology, revenue operations, CRM platforms, or B2B marketplace sales infrastructure.
- Experience supporting B2B sales organizations with defined segmentation and translating segments into differentiated tools, workflows, and data without excessive standardization.
- Demonstrated understanding of customer journeys across multiple buyer profiles, including technical and non-technical buyers and transactional and program-based buyers.
- Deep architectural mastery of Salesforce, including Sales Cloud, CPQ, complex opportunity models, object hierarchies, territory management, and enterprise integration patterns.
- Hands-on fluency with modern commercial stacks, including sales engagement platforms, conversation intelligence, marketing automation, cloud data warehouses, and reverse ETL tooling.
- Pragmatic understanding of sales behavior, including the ability to balance automation with flexibility and avoid over-engineering rigid processes.
- AI-native working approach, hands-on fluency with tools such as Claude and Cursor, and a track record of using them to accelerate product discovery, specification authoring, and delivery.
- Systems-thinking ability to manage technical dependencies across databases, legacy ERPs, and modern cloud platforms.
- Executive presence and demonstrated ability to align senior commercial and technical leaders around a cohesive strategy.
- Comfort making high-stakes decisions under ambiguity and translating business targets into technical requirements and measurable milestones.
- Bachelor's degree in Computer Science, Engineering, Business, or a related technical field.
Responsibilities
- Map customer journeys across segments and develop buyer profiles, validating findings through customer conversations and sales representative shadowing.
- Modernize CRM infrastructure to support multi-stakeholder coverage models and establish automated data pipelines for reporting and incentive tracking.
- Develop segment-specific sales tools and workflows that support how different buyers evaluate, purchase, and reorder.
- Orchestrate high-velocity demand through event-driven outreach that connects conversation intelligence and marketing tools.
- Build enterprise transaction infrastructure, including e-procurement punchout connectors and sustainment catalogs.
- Deliver collaborative quote workbenches for complex recurring deals.
- Provide real-time production and fulfillment milestone visibility within sales workflows and configure automated alerts for potential delays.
- Align cross-functional teams, translate leadership input into product requirements, and secure engineering commitments through influence.
- Translate sales processes into structured specifications for intelligent systems and establish a governance framework that routes tasks to appropriate models.
- Define a two-year sales technology roadmap and deliver valuable quarterly capabilities.
Benefits
- 401(k) match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Generous paid time off, including vacation, sick leave, floating holidays, and fixed holidays
- Maternity and bonding leave
- Employee Assistance Program (EAP)
- Other wellbeing resources
- Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
