Staff, Product Manager - Identity

Twilio

11h•$155,520 - $228,700•Remote

About The Position

Twilio is seeking a Staff Product Manager to shape the next generation of identity products. The role focuses on scaling Twilio’s core identity product and delivering secure, developer-first identity experiences for authentication, authorization, and emerging agentic and non-human identity use cases. The position works closely with product and engineering leadership to design and deliver high-impact customer-facing features in a high-ownership environment with startup speed and Twilio’s reach and scale. The role is remote, though it is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings, and employees may be asked to attend in-person gatherings, functional off-sites, or customer meetings on an ad-hoc basis. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and other benefits that vary by location. The role may also be eligible for equity and a corporate bonus plan. Applications are intended to be accepted until December 31, 2026, subject to change based on business needs.

Requirements

At least 5 years of product management experience, or at least 2 years of product management experience and 3 years of experience in an engineering role.
Experience building deeply technical products and/or products for developers.
Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.
Strong technical, analytical, and UI/UX design understanding.
Excellent written and verbal communication skills.

Nice To Haves

Experience in identity and access management.
Experience building developer tools or SDKs.
A hands-on builder mindset and passion for bringing work to life, through a hobby or profession.

Responsibilities

Design Identity platform capabilities and new products that help customers secure applications for agentic and human identity use cases.
Partner with product and engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap.
Collaborate across Twilio teams to align on product direction and unblock cross-team initiatives.
Own product work deeply, including authoring PRFAQs and product requirement documents, partnering with engineering and design to deliver ideas, and enabling go-to-market teams to help customers solve challenges with Twilio products.
Break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight customers.
Represent the voice of the customer in conversations and decisions, ensuring the company builds valuable products.