Lead Product Manager, Identity Platform

Mindbody

4d•$175,000 - $200,000

About The Position

Playlist is seeking a Lead Product Manager to own and evolve the Identity Platform strategy across Mindbody’s ecosystem. The role is responsible for creating seamless, safe account creation, login, and relationship-management experiences for consumers, while equipping staff users with tools to help clients access accounts and secure their own access. The position calls for deep Identity & Access Management (IAM) expertise, a consumer-grade UX mindset, and the ability to balance enterprise workflow stability with usability. The identity systems must support millions of end users and thousands of business customers across multiple SaaS applications. The Lead Product Manager will own the vision and roadmap for a unified identity platform covering authentication, authorization, account management, and user relationships. They will lead security capabilities such as staff MFA, enterprise permission and role models, consumer family and multi-user relationships, and large-scale identity migrations and rollouts. The role includes end-to-end product ownership, cross-functional alignment across product teams, work with design and UX writing partners, and communication of strategy, risks, and tradeoffs to executive stakeholders. The ideal candidate has substantial product management experience, including several years focused on IAM, authentication, or security platforms, and has owned identity for both B2B enterprise and consumer products. Playlist describes the role as an opportunity to shape identity experiences for wellness consumers and business owners worldwide, at the intersection of consumer experience, enterprise security, and platform architecture.

Requirements

At least 7 years of product management experience, including at least 3 years focused on Identity & Access Management, authentication systems, or security platforms.
Demonstrated success owning IAM for both enterprise (B2B) and consumer products.
Experience defining and implementing unified identity platforms across multiple SaaS applications, with a strong understanding of cross-product identity architecture.
A proven track record leading major identity migrations, login transitions, and high-scale rollouts affecting thousands of organizations and millions of users.
Deep expertise in OAuth 2.0, OpenID Connect, SAML SSO, OIDC SSO, MFA methods (TOTP, SMS, push, and hardware keys), and social sign-on providers.
Hands-on experience building or managing complex enterprise permissions and role-based access control (RBAC).
Experience designing and operating consumer multi-user or family account structures.
Ability to use SQL independently for analysis, reporting, and troubleshooting without relying on engineering or analytics teams.
Strong understanding of how identity changes affect business operations, with the ability to deliver improvements without disrupting established workflows.
Excellent collaboration, communication, and stakeholder-management skills, including the ability to explain complex technical concepts to executive leadership.
A data-driven approach, with experience using metrics, experimentation, and user research to inform product decisions.
A user-first mindset that balances enterprise workflow stability with consumer-grade usability.
A security-first approach that preserves clarity and simplicity.
Systems-thinking ability to design identity solutions that scale across products and business models.
A collaborative, thoughtful leadership style and an interest in building secure, resilient IAM foundations.

Nice To Haves

Experience in regulated industries such as finance, healthcare, wellness, or education.
Familiarity with identity governance, auditing, and compliance requirements.
Experience with customer lifecycle, entitlement systems, or cross-product platform integration.
Background working on platform teams supporting multiple product groups or business units.
Experience in the wellness, fitness, or beauty industry.

Responsibilities

Own the vision and roadmap for Mindbody’s unified identity platform across authentication, authorization, account management, and user relationships.
Enhance consumer identity systems with capabilities that help business customers provide seamless, secure, user-friendly client experiences.
Launch features to targeted demographics and monitor their impact.
Enable multi-factor authentication for all staff users of B2B Mindbody software while preserving business workflow continuity.
Lead large-scale identity migrations and rollouts for enterprise customers and consumers.
Define and evolve customizable enterprise permissions and role models, including organizational structures, hierarchies, and administrative controls.
Develop and scale consumer multi-user and family relationship models, including shared access, guardianship, household structures, and delegated roles.
Align multiple product teams on identity standards to promote consistency and reliability across the Mindbody ecosystem.
Own end-to-end product initiatives, from user research and requirements through rollout planning, migration coordination, change management, and post-launch optimization.
Partner with design and UX writing teams to create clear, precise, easy-to-use IAM flows.
Communicate product strategy, risks, and tradeoffs to executive and other technical and non-technical stakeholders.
Help staff users support their clients while maintaining security and privacy standards.