Staff, Product Manager - Identity
About The Position
Twilio is hiring a Staff Product Manager to shape the next generation of its identity products and help scale its core identity platform. The role focuses on delivering secure, developer-first experiences for authentication, authorization, and emerging agentic and non-human identity use cases. The successful candidate will partner with product and engineering leadership to design and deliver high-impact, customer-facing capabilities in a high-ownership environment with startup speed and Twilio’s reach and scale. The role is remote, but Twilio cannot hire for it in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for in-person project or team meetings. Applications are intended to be accepted until December 31, 2026, subject to change based on business needs.
Requirements
- At least 5 years of product management experience, or at least 2 years of product management experience and 3 years in an engineering role.
- Experience building deeply technical products and/or products for developers.
- Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.
- Strong technical, analytical, and UI/UX design understanding.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience in identity and access management.
- Experience building developer tools or SDKs.
- A hands-on builder mindset, demonstrated through a hobby or profession.
Responsibilities
- Design identity platform capabilities and products that help customers secure applications for agentic and human identity use cases.
- Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap.
- Collaborate across Twilio teams to align on product direction and unblock cross-team initiatives.
- Own product work, including authoring PRFAQs and product requirements documents, collaborating with engineering and design, and enabling go-to-market teams to help customers use the products.
- Break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight customers.
- Represent the voice of the customer in conversations and decisions, ensuring the company builds products customers value.
Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Equity plan eligibility
- Corporate bonus plan eligibility
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
