Staff Product Designer, AI Control Tower

ServiceNow•San Diego, CA

About The Position

The Staff Product Designer will join ServiceNow’s Product Design team and work on AI Control Tower (AICT), which focuses on enterprise AI governance at the intersection of AI, data, security, compliance, and enterprise workflows. The designer will shape strategic, end-to-end experiences that help organizations discover, govern, monitor, and measure AI across their enterprises. The role partners closely with Product, Engineering, Research, and Design leadership to define product vision, drive execution, influence platform strategy, and raise design quality across the organization. It also includes mentoring designers and championing customer-centric design. ServiceNow’s Product Design team applies empathy and understanding of user and customer needs to create product experiences people value. Designers work closely with engineering and product management from the beginning, bringing varied expertise across design systems, visual, interaction, content, and product design. The Staff Product Designer leads large, complex initiatives and multidisciplinary work, drives end-to-end product experiences, develops frameworks and principles for cross-team work, and shares expertise to elevate colleagues and the design community.

Requirements

7+ years of relevant design experience.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; examples may include AI-powered tools, workflow automation, AI-driven insights, or exploring AI’s potential impact.
An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data.
Experience developing frameworks and principles to standardize and guide cross-team work.
Experience successfully bringing a product design from conception to launch with minimal supervision.
Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a business unit or product line.
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience in corporate, software, web, or agency settings.
A growth mindset, including broadening areas of inquiry and learning and seeking new opportunities and challenges.

Responsibilities

Lead large, complex design initiatives and deliver experiences that influence product strategy and transform how people work.
Drive end-to-end product experiences that account for user and product ecosystems, workflows, and design patterns.
Develop frameworks and principles to standardize and guide cross-team work.
Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with users.
Share knowledge and expertise across the company to elevate colleagues, teams, and the community of practice.
Partner with Product, Engineering, Research, and Design leadership to define product vision, drive execution, and influence platform strategy.
Mentor other designers and champion customer-centric design.
Design experiences that help organizations discover, govern, monitor, and measure AI across their enterprise.