Product Designer (Staff)
About The Position
Vendelux is seeking a Staff Product Designer to own the customer journey across its product, from first login through customers’ everyday workflows, and to shape how product and engineering teams design with AI. This individual-contributor role has broad ownership across web and mobile. The designer reports to a co-founder and partners closely with engineering, Customer Success, and go-to-market teams. The role is based in Vendelux’s NYC office. The designer will improve onboarding so customers reach value quickly, reduce product dead ends, improve core workflows, and help the team design and prototype more efficiently. Responsibilities span the full product lifecycle, including identifying customer problems, designing solutions, partnering on implementation, and shipping releases. The role also leads efforts to make onboarding self-serve and establishes practices for AI-driven prototyping and moving prototypes into development.
Requirements
- At least 8 years of experience in product design, UX/UI design, or a similar role.
- A portfolio demonstrating features designed and shipped to production.
- Experience owning a full product area or customer journey.
- Strong UX and UI skills, including experience designing complete user journeys in a SaaS product.
- Hands-on experience prototyping with AI tools such as Claude.
- Experience designing conversational or AI interfaces as well as traditional SaaS interfaces.
- Experience designing for web and mobile apps.
- A track record of leading product initiatives across design, engineering, and customer-facing teams.
- Product-minded approach that considers the customer’s perspective throughout the experience.
- Collaborative approach and comfort working with engineers, Customer Success, sales, and founders.
- Enjoys engaging directly with customers and the teams that support them.
- Interest in new AI interfaces and a clear perspective on which tools and workflows work best today.
- Prioritizes usability and functionality while maintaining a strong eye for visual quality.
- Comfortable bringing structure to ambiguity in a fast-moving environment.
- Experience building and shipping product at a fast pace and raising the bar for a team.
Nice To Haves
- Experience designing help center or knowledge base experiences.
- Experience designing self-serve products for small and mid-sized business customers.
- Candidates from non-traditional backgrounds are welcome; not all listed requirements are essential.
Responsibilities
- Own the customer journey across web and mobile, from first login through daily use and inviting teammates, and remove dead ends.
- Take features from customer problem through design, build, and release.
- Redesign onboarding so new customers reach their first moment of value quickly, with the full flow inside the product.
- Improve the usability of core customer workflows, such as campaign setup.
- Work with web and mobile engineers to implement and ship designs.
- Partner with Customer Success and go-to-market teams to identify customer confusion and turn recurring patterns into product fixes.
- Lead the initiative to make customer onboarding self-serve, including a help center for customers and internal teams.
- Design self-serve experiences that help smaller customers succeed without hands-on support.
- Design both AI and chat-based interfaces and traditional SaaS interfaces.
- Set best practices for AI-driven prototyping and for moving prototypes into development across product and engineering.
Benefits
- Competitive base salary and bonus.
- Equity.
- Healthcare covering medical, dental, and vision.
- 401(k).
- Catered lunch every day in the NYC office.
- Unlimited PTO, plus two company-wide shutdowns during the July 4th week and the Christmas–New Year’s week.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
