Staff Product Designer, AI Control Tower

ServiceNow•San Diego, CA

1d•$149,800 - $262,200

About The Position

The Staff Product Designer is part of ServiceNow’s Product Design team, which creates human-centered product experiences in close partnership with engineering and product management. The role is on the AI Control Tower (AICT) team, which works across AI, data, security, compliance, and enterprise workflows to make AI governance simpler and more user-centered. The designer leads strategic, end-to-end experiences that help organizations discover, govern, monitor, and measure AI across their enterprises. They partner with Product, Engineering, Research, and Design leadership to define product vision, execute design work, influence platform strategy, raise design quality, mentor designers, and champion customer-centric design.

Requirements

At least 7 years of relevant design experience.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
A portfolio demonstrating the ability to distill complex problems into holistic solutions based on human-centered design and research data.
Experience developing frameworks and principles to guide cross-team work and bringing product designs from conception to launch with minimal supervision.
Ability to articulate and champion design solutions grounded in human-centered design principles and research data, while influencing product experience strategy.
Experience participating in the complete product development lifecycle for web and/or software applications.
Experience in user experience design or relevant industry experience in corporate, software, web, or agency settings.

Nice To Haves

A growth mindset, including broadening areas of inquiry, continued learning, and seeking new opportunities and challenges.

Responsibilities

Lead large, complex initiatives and deliver high-quality experiences that influence product strategy.
Drive end-to-end product experiences that account for user and product ecosystems, workflows, and design patterns.
Develop frameworks and principles to standardize and guide cross-team work.
Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with users.
Share knowledge and expertise across the company to elevate colleagues, teams, and the design community of practice.
Partner with Product, Engineering, Research, and Design leadership to define product vision, drive execution, and influence platform strategy.
Mentor other designers and champion customer-centric design.