Stabilization Case Manager

Way Finders•Springfield, MA

6d•$22 - $25•Hybrid

About The Position

Way Finders is seeking a full-time Stabilization Case Manager to work directly with families who need housing or stabilization services. The role supports families in maintaining housing by assessing their needs and connecting them with appropriate resources and services that promote well-being, self-sufficiency, and stability. Support may include referrals, paperwork administration, and community connections during families’ time in shelter and as they transition to stable housing. Case Managers work with housed families, typically carrying a 1:30 caseload, and meet with each family in person at least once every other week. The position works in a hybrid-remote manner and includes in-person meetings at homes and office locations as appropriate, as well as on-call duties when necessary, including outside business hours. The wage starts at $22.00–$25.00 per hour, depending on equivalent qualifications.

Requirements

Two years of equivalent experience in housing or social services, including one year as a program specialist; a combination of experience and an Associate degree may substitute.
Demonstrated ability with Microsoft Office and comfort learning new technologies.
Excellent verbal, written, and interpersonal communication skills.
Ability to work independently and as a member of a team.
Excellent organizational skills, accuracy, attention to detail, and ability to reprioritize.
Valid driver’s license, acceptable driving record, and reliable vehicle.
CORI/SORI screening.

Nice To Haves

Bilingual English/Spanish verbal and written skills are appreciated but not required.

Responsibilities

Work with housed families, typically maintaining a 1:30 caseload, and meet with families in person at least once every other week.
Conduct in-depth reviews of families’ strengths and needs to develop achievable housing goals.
Make proactive referrals to address rehousing barriers; ensure shelter and tenancy documentation is accurate and timely; connect families with key medical supports; and assist with enrollment in federal and state entitlement programs, including securing releases.
Work with parents to ensure children’s medical, mental health, and educational needs are addressed in a timely and appropriate manner.
Lead process planning and goal setting with families, collaborating with the supervisor and team as appropriate, and regularly monitor progress toward identified goals.
Provide mediation and intervention as necessary, including filing 51A’s, requesting transfers, submitting incident reports, and identifying and requesting accommodations.
Maintain complete, accurate, and timely case notes in databases and systems; use data to assess progress and identify service gaps.
Develop and maintain connections with internal and external partners supporting families with rehousing and the mitigation of rehousing barriers.
Assist the Program Manager with tracking and administering economic supports.
Proactively identify and inform leadership of significant issues that could adversely affect the program or organization.
Conduct in-person meetings at homes and office locations as appropriate and assigned.
Perform on-call duties as necessary, including outside business hours.
Remain current on housing and rehousing topics and trainings.