St. Regis Butler

Marriott • Atlanta, GA

3d

About The Position

The Butler provides bespoke experiences and services to fulfill guest needs before arrival, at check-in, throughout the stay, and upon departure, partnering with other hotel departments. The role coordinates Butler Valets and verifies that departments supporting Butler services are equipped to meet guest needs. Butlers build rapport with guests, proactively anticipate their needs, and act on them where possible.

The position calls for a strong passion for service, uncompromising standards, the ability to anticipate needs, and impeccable interpersonal skills. Team members are expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and maintain professional uniforms, personal appearance, and communications. The work involves extended periods of standing, sitting, or walking and hands-on tasks that may include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.

Requirements

• At least 6 months of related work experience.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Passion for service, high standards, ability to anticipate guest needs, and strong interpersonal skills.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Provide bespoke services to fulfill guest needs before arrival, at check-in, during their stay, and upon departure.
• Partner with other hotel departments to coordinate guest services.
• Coordinate the efforts of Butler Valets.
• Verify that departments supporting Butler services are equipped to meet guest needs.
• Build rapport with guests, anticipate their needs, and act on them where possible.
• Create a safe workplace and follow company policies and procedures.
• Uphold quality standards and maintain a professional uniform, appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED