Residences Liason - St. Regis

Marriott•Longboat Key, FL

About The Position

The Residences Liason performs administrative and guest-service duties, including entering and retrieving information in computer databases and point-of-sale systems; updating records, files, and reservations; and responding to inquiries. The role transmits information and documents, operates standard office equipment, prepares correspondence and other documents, handles incoming and outgoing mail, and maintains electronic and paper filing systems. It also compiles, copies, sorts, and files records of office activities and business transactions. The position requires following company policies and procedures; maintaining a clean, professional appearance and the confidentiality of proprietary information; and protecting company assets. The Liason welcomes and acknowledges guests, anticipates and addresses their service needs, assists individuals with disabilities, and expresses appreciation to guests. The role communicates clearly and professionally, prepares and reviews written documents accurately, and answers telephones using appropriate etiquette. It also supports positive working relationships and team goals, listens and responds to employee concerns, and performs other reasonable duties requested by supervisors.

Requirements

Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to communicate clearly and professionally and prepare and review written documents accurately.
Ability to use computers and/or point-of-sale systems and standard office equipment.

Responsibilities

Enter and retrieve information in computer databases to update records, files, and reservations and answer inquiries.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date-stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Perform other reasonable job duties as requested by supervisors.