SSVF Case Manager

Brightli•Indianapolis, IN

23h

About The Position

The SSVF Case Manager supports veterans experiencing or at risk of homelessness in overcoming barriers to housing stability and achieving long-term independence. The role provides assessment, engagement, crisis intervention, and referrals, and works collaboratively with veterans, community partners, internal teams, and Housing Coordinators to connect veterans with appropriate housing and other resources. The position maintains an active caseload of 20–24 veterans, documents grant-related activities accurately and on time, meets SSVF grant timeliness standards, and participates in required training and professional development. The role requires a bachelor's degree in Social Work or a related field, at least two years of relevant experience, and a valid driver's license, acceptable driving record, and current automobile insurance. This is a sedentary position involving primarily sitting, with occasional standing or walking and repetitive hand, finger, and arm movements for typing and writing.

Requirements

Bachelor's degree in Social Work or a related field.
At least two years of experience working with individuals experiencing homelessness, including individuals who may also have mental health needs.
Current valid driver's license, acceptable driving record, and current automobile insurance.
Ability to work independently and manage responsibilities effectively.
Strong customer service and relationship-building skills.
Excellent organizational and time-management skills.
Strong verbal and written communication skills.
Proficiency in Microsoft Office applications.
Ability and willingness to travel as needed.
Ability to establish and maintain professional relationships with internal and external stakeholders.
Commitment to confidentiality, ethical documentation practices, and professional standards.
Successful completion of required background checks, including criminal history, driving record, abuse and neglect registry, and fingerprint checks.
Completion of New Hire Orientation and required training, including Relias training, at the beginning of employment and annually thereafter.

Responsibilities

Conduct assessments and engage veterans experiencing or at risk of homelessness using evidence-based strategies.
Assess immediate risks, develop safety plans, coordinate emergency services, report suspected abuse or neglect, and respond to emergent situations.
Establish and maintain positive working relationships with internal departments, community organizations, funders, courts, and other stakeholders; promote program awareness, facilitate referrals, and collaborate on program goals.
Complete accurate and timely documentation, track grant-related activities, maintain ethical documentation practices, and use required documentation systems.
Connect veterans with community resources and service providers, including mental health services, substance use treatment, benefits and entitlements, supported employment, primary healthcare, housing assistance, and other supportive services.
Maintain an active caseload of 20–24 veterans.
Attend and participate in all required internal and external trainings.
Participate in professional development to maintain proficiency in motivational interviewing, harm reduction, Housing First, stages of change, and other evidence-based practices.
Maintain positive, collaborative working relationships with SSVF Housing Resource Officers, Adult & Child colleagues, and community partners.
Meet timeliness standards established by the SSVF grant.
Perform other duties as assigned by Program Leadership.

Benefits

29 days of PTO (eligibility details not specified).
Eligibility for HRSA Loan Repayment, subject to eligibility requirements.
Employee benefits package including health, dental, vision, retirement, and life insurance.
401(k) retirement savings plan with up to 5% match for part-time and full-time employees.
Company-paid basic life insurance.
Emergency Medical Leave Program.
Flexible Spending Accounts for healthcare and dependent child-care.
Health & Wellness Program.
Employee Assistance Program (EAP).
Employee Discount Program.
Mileage reimbursement.
Paid time off package for full-time employees.
Initial, ongoing, comprehensive, and supportive training.
Career mobility and advancement opportunities, including promotion from within.
Supportive work culture that promotes employee well-being.