SSVF Case Manager

Brightli • Indianapolis, IN

2d

About The Position

The SSVF Case Manager provides assessment, engagement, crisis intervention, and referrals to veterans experiencing or at risk of homelessness. The role works collaboratively with veterans, community partners, and internal teams to identify barriers, connect veterans with essential resources, and support their path toward housing stability and long-term independence. The Case Manager also collaborates with Housing Coordinators to connect veterans with appropriate housing resources.

The ideal candidate is compassionate, organized, and committed to serving vulnerable populations through evidence-based engagement practices, resource coordination, and effective case management. The position primarily involves sedentary work and requires completing required background checks, orientation, and training. Travel may be needed.

Requirements

• Bachelor's degree in Social Work or a related field.
• At least two years of experience working with individuals experiencing homelessness, including individuals who may also have mental health needs.
• Current valid driver's license, acceptable driving record, and current automobile insurance.
• Ability to work independently and manage responsibilities effectively.
• Strong customer service and relationship-building skills.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability and willingness to travel as needed.
• Ability to establish and maintain professional relationships with internal and external stakeholders.
• Commitment to confidentiality, ethical documentation practices, and professional standards.
• Successful completion of required background checks, including criminal history, driving record, abuse and neglect registry, and fingerprint checks.
• Completion of New Hire Orientation and required training, including Relias training, at the beginning of employment and annually thereafter.

Responsibilities

• Conduct assessments and engage veterans experiencing or at risk of homelessness using evidence-based engagement and assessment strategies.
• Assess immediate risks, develop safety plans, coordinate emergency services, report suspected abuse or neglect, and respond to other emergent situations.
• Establish and maintain positive working relationships with internal departments, community organizations, funders, courts, and other stakeholders; promote program awareness, facilitate timely referrals, and collaborate to support program goals.
• Complete documentation accurately and within established timelines, track grant-related activities, maintain ethical documentation practices, and demonstrate proficiency in required documentation systems.
• Connect veterans with community resources and service providers to address barriers to housing stability, including mental health services, substance use treatment, benefits and entitlements, supported employment, primary healthcare, housing assistance, and other supportive services.
• Maintain an active caseload of 20–24 veterans and meet all timeliness standards established by the SSVF grant.
• Attend and participate in all required internal and external trainings and pursue professional development to maintain proficiency in motivational interviewing, harm reduction, Housing First, stages of change, and other evidence-based practices.
• Maintain positive and collaborative working relationships with SSVF Housing Resource Officers, Adult & Child colleagues, and community partners.
• Perform other duties as assigned by Program Leadership.

Benefits

• 29 days of PTO.
• Eligibility for HRSA Loan Repayment, subject to eligibility requirements.
• Employee benefits package including health, dental, vision, retirement, life insurance, and more.
• 401(k) retirement savings plan with up to a 5% match for part-time and full-time employees.
• Company-paid basic life insurance.
• Emergency Medical Leave Program.
• Flexible Spending Accounts for healthcare and dependent child-care.
• Health & Wellness Program.
• Employee Assistance Program (EAP).
• Employee Discount Program.
• Mileage reimbursement.
• Top-notch initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promoting from within.
• A welcoming, warm, and supportive work culture and environment.

What This Job Offers

• Job Type: Full-time