Sr. Teller (Maui) - Territorial Savings

Bank of Hope•Kahului, HI

20d

About The Position

The Sr. Teller provides customer service and supports branch operations by processing routine banking transactions accurately and efficiently. The role serves as a resource and role model for other tellers, helps resolve complex customer issues, and educates customers about bank products and services. It also supports cash-handling accuracy, compliance, and branch administrative needs while collaborating with branch leadership and team members to meet goals and maintain a positive team culture.

Requirements

High school diploma.
Some experience in retail sales and customer service functions is a plus.
Fluent written and verbal English.
Basic to intermediate computer and systems knowledge.
Excellent written and oral communication skills, including the ability to communicate professionally in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries and customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt in a fast-paced environment.
A combination of experience and education may meet the job requirements.

Nice To Haves

Some experience in retail sales and customer service functions.

Responsibilities

Assist customers with inquiries and resolve issues while maintaining a welcoming environment.
Model professionalism, efficiency, and a customer-first attitude for team members.
Escalate complex customer issues and coordinate with other departments to resolve them.
Educate customers about bank products and services and identify suitable cross-selling or upselling opportunities.
Mentor and train less experienced tellers on customer service standards, cash-handling accuracy, and operational procedures.
Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
Support tellers during peak hours and help resolve transaction discrepancies.
Follow bank policies, fraud-detection protocols, and cash-handling procedures.
Balance the personal cash drawer and help monitor cash levels during shifts.
Maintain branch supplies and keep customer-facing materials, such as brochures, up to date.
Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
Participate in assigned branch tasks, such as ATM balancing or night deposit processing.
Maintain an organized workstation and perform administrative tasks as directed.
Collaborate with the Branch Manager, Operations Manager, and team members to achieve branch goals and sustain a positive team culture.
Provide feedback and coaching to improve team performance and consistent service delivery.
Assist team members with questions and procedural guidance.
Support special projects, system updates, and procedural changes.