Teller (Kauai)- Territorial Savings

Bank of Hope•Lihue, HI

6d•$18 - $22

About The Position

The Bank Teller provides efficient, accurate, and courteous service to customers and assists with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller processes daily transactions, follows operational policies, and delivers exceptional customer service. The role involves helping customers with routine account, transaction, and service inquiries; resolving basic concerns and escalating complex issues; and educating customers about bank products and services. The Teller processes deposits, withdrawals, check cashing, loan payments, and money orders, maintains a balanced cash drawer, and supports branch tasks such as ATM balancing, night deposits, and safe deposit box access. The position also includes cross-selling or upselling products and services, following compliance and security procedures, reporting suspicious activity, maintaining an organized workstation, completing administrative tasks, and collaborating with branch colleagues. The position requires a high school diploma. Some retail sales and customer service experience is a plus. Excellent written and oral communication, responsiveness to customer concerns, multitasking, organization, adaptability, and basic-to-intermediate computer and systems knowledge are required. Fluent written and verbal English is required; Korean is preferred. This is a full-time position with an hourly salary range of $18–$22, plus bonus and benefits. Compensation may vary based on qualifications, level, location, skills, and experience.

Requirements

High school diploma.
Excellent written and oral communication skills, with the ability to communicate professionally in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries and customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt in a fast-paced environment.
Basic-to-intermediate computer and systems knowledge.
Fluent written and verbal English.

Nice To Haves

Some experience in retail sales and customer service functions.
Korean language skills.

Responsibilities

Provide welcoming, professional, prompt, and courteous service to customers.
Assist customers with routine inquiries about accounts, transactions, and services.
Educate customers about bank products and services and refer them to other team members when appropriate.
Resolve basic customer concerns and escalate complex issues to appropriate branch personnel.
Process deposits, withdrawals, check cashing, loan payments, and money orders accurately and efficiently.
Maintain a balanced cash drawer using established cash-handling procedures.
Protect transaction accuracy and confidentiality while complying with bank policies and regulations.
Assist with branch operations, including ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to cross-sell or upsell products and services.
Follow bank policies, procedures, compliance requirements, security protocols, and fraud prevention measures.
Monitor for and report suspicious activity to help safeguard customer accounts and branch assets.
Maintain a clean, organized workstation and ensure supplies and materials are stocked.
Complete administrative tasks, including updating customer records and assisting with branch audits.
Collaborate with branch team members to support smooth daily operations and consistent service.
Participate in training to enhance job knowledge and stay informed about banking products and services.
Support other branch functions, special projects, and tasks during peak times.
Work with the Branch Manager, Operations Manager, and team members to achieve branch goals and maintain a positive team culture.