Teller (Kauai)- Territorial Savings

Bank of Hope•Lihue, HI

About The Position

The Bank Teller provides efficient, accurate, and courteous service to customers with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller processes daily transactions, follows operational policies, and delivers customer service. The role includes assisting with account and service inquiries, explaining bank products, resolving basic concerns, and referring customers or complex issues to other branch personnel as appropriate. The Teller processes deposits, withdrawals, check cashing, loan payments, and money orders; maintains a balanced cash drawer; and supports branch operations through tasks such as ATM balancing, night deposits, and safe deposit box access. The position also includes compliance and security responsibilities, administrative work, collaboration with branch staff, and participation in training.

Requirements

High school diploma.
Excellent written and oral communication skills and the ability to project a professional image when communicating in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt to change in a fast-paced environment.
Fluent written and verbal English.
Basic to intermediate computer/systems knowledge.

Nice To Haves

Some experience in retail sales and customer service functions.
Korean language skills.

Responsibilities

Provide welcoming, professional, prompt, and courteous customer service.
Assist customers with routine account, transaction, and service inquiries.
Educate customers about bank products and services and refer them to other team members when appropriate.
Resolve basic customer concerns and escalate complex issues to appropriate branch personnel.
Process deposits, withdrawals, check cashing, loan payments, and money orders accurately and efficiently.
Maintain a balanced cash drawer using established cash-handling procedures.
Protect the accuracy and confidentiality of transactions and comply with bank policies and regulations.
Assist with ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to cross-sell or upsell products and services.
Follow bank policies, procedures, compliance requirements, security protocols, and fraud-prevention measures.
Monitor for and report suspicious activity to help protect customer accounts and branch assets.
Maintain an organized workstation and ensure supplies and materials are stocked.
Complete administrative tasks, including updating customer records and assisting with branch audits.
Collaborate with branch team members to support smooth operations and consistent service.
Participate in training to build job knowledge and stay informed about banking products and services.
Assist with other branch functions, special projects, or tasks during peak times as needed.
Work with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.