Sr Strategic Partnerships Manager, B2B
About The Position
SmartThings is a wholly owned Samsung subsidiary and an IoT ecosystem provider. SmartThings Pro is a B2B integrated management solution and device ecosystem for spaces such as multifamily housing, hospitality, offices, retail, and commercial buildings. The Senior Strategic Partnerships Manager is a technical leader responsible for onboarding strategic partners to the SmartThings Pro platform. The role applies device-integration best practices and supports partner training, pilot programs, and customer demonstrations. This hybrid position is based onsite three days a week at the Minneapolis, Minnesota office. The manager advises Business Development on complex partnership feasibility; leads technical negotiations and discovery for strategic enterprise partnerships; and serves as a senior integration advisor to partners. The role collaborates with Product, Engineering, Business Development, and Samsung HQ to build onboarding practices and developer documentation, support system integrators and pilots, provide advanced technical support, and deliver cloud-to-cloud integrations through platform certification. It also synthesizes market trends and partner and customer feedback into strategic reporting for executive leadership.
Requirements
- At least 8 years of experience in Pre-Sales Engineering, Partner Management, and/or Technical Product Management.
- Bachelor’s degree in a relevant field.
- Proven track record of architecting complex B2B technical integrations.
- Advanced verbal and written communication skills, including the ability to persuade senior management and external executive-level technical stakeholders.
- Recognized internally as a subject matter expert in technical IoT disciplines.
Nice To Haves
- Experience with IoT technologies such as cloud, mobile, web, APIs, embedded systems, Zigbee, Z-Wave, Matter/Thread, and MQTT.
Responsibilities
- Advise Business Development on the feasibility of complex partnerships and lead technical negotiations and discovery phases for new strategic enterprise partnerships.
- Serve as the senior integration advisor for strategic partners, implementing solutions aligned with partner needs and SmartThings' long-term business objectives in collaboration with ST Pro Product and Business Development teams.
- Partner with the ST Pro Product team and Engineering to establish onboarding best practices for System Integrators and OEM device partners.
- Work with Engineering to create developer documentation that supports scalable, repeatable onboarding across the global partner ecosystem.
- Support System Integrators using ST Pro with their customers, including onboarding accounts, assigning licenses, and configuring dashboards for integrator and end-customer needs.
- Synthesize market and technical trends and customer and partner sentiment into strategic reporting for executive leadership.
- Partner with TPM and/or Engineering to support technical execution of SmartThings Pro pilot programs and provide Tier 2/3 support for strategic pilots and deployments.
- Solve complex, unique onboarding challenges, including developing solutions not covered by existing developer documentation.
- Facilitate technical execution of Cloud-to-Cloud integrations, working hands-on with partners to implement and verify workflows required for platform certification.
- Collaborate with Samsung HQ across time zones to drive business results.
- Support SmartThings Pro partner training and customer demonstrations.
Benefits
- Comprehensive medical, dental, vision, and mental health benefits.
- HSA with employer contribution.
- Life and disability insurance.
- Health and dependent-care FSAs.
- 401(k) with a 5% employer match.
- Unlimited PTO.
- 12 paid holidays.
- Generous parental leave policy, including 8 weeks of fully paid parental leave and 8 additional fully paid weeks for childbirth recovery leave.
- Education reimbursement program for eligible employees.
- Access to learning resources through O’Reilly.
- Parking stipend to cover monthly garage costs.
- Onsite EV chargers.
- Catered in-office lunches once a week.
- Access to an onsite gym.
- Annual target bonus of 20%, based heavily on individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
