Sr Strategic Accounts Manager

J.B. Hunt • Atlanta, GA

4d

About The Position

Under general supervision, the Sr Strategic Accounts Manager (SSAM) manages client satisfaction for assigned strategic customers, including the company's largest, most complex, and long-term service solutions. The role manages relationships between internal field operations and assigned clients by owning processes that add value. The successful candidate identifies, communicates, and implements creative ways to improve customer service, increase productivity, and reduce costs, while demonstrating performance, sales strategy execution, and cross-functional influence.

The position provides customer and internal stakeholder reporting, supports capacity planning and execution, ensures accurate invoicing and reporting, leads onboarding of new business and clients, and supplies operating assumptions and data for renewals, rate increases, and business-change evaluations. The SSAM implements and measures KPIs, facilitates account assessments and business reviews, guides pricing and proposals for complex clients, and develops account growth, retention, and profitability strategies using client, industry, and market knowledge. The role also mentors peers on the client team.

This is a full-time position based in Atlanta, Georgia. It is not eligible for employment-based sponsorship. Starting pay may depend on skills, education, experience, geography, and other qualifications. The position may be eligible for annual bonuses and incentives tied to profitability or volumes, subject to applicable company plans.

Requirements

• 3–4 years of experience in supply chain/logistics, transportation sales, account management, or related work.
• Valid driver's license and a clean motor vehicle record in accordance with JBH standards.

Nice To Haves

• Bachelor's degree.
• 5+ years of experience in supply chain/logistics, transportation sales, account management, or related work.
• 5+ years of experience working with dedicated contract or managed logistics customers.
• Bilingual proficiency in English and Spanish.
• A degree in Business Administration/Management, Business Communications, Marketing, Supply Chain Management, or Transportation Logistics.

Responsibilities

• Provide regular reporting and presentations requested by customers and internal stakeholders, including cost studies, measurement tools, KPIs, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with customers.
• Ensure accurate and timely customer invoicing and reporting, and work with customers to resolve issues when needed.
• Lead implementation efforts to onboard new business and clients successfully.
• Prepare operating assumptions and provide data for contract renewals, rate increases, and evaluations of business changes.
• Oversee and execute implementation and measurement of KPIs that support recommendations to reduce costs and add customer value.
• Create and facilitate internal and external discussions about account assessments, mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for the most complex clients and service solutions.
• Use knowledge of client portfolios, industry, and market intelligence to develop strategies for account growth, retention, and profitability.
• Use subject matter expertise to mentor and lead peers on the client team.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure, including vacation and sick time
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• May be eligible for annual bonus and incentives based on profitability or volumes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior