Manager, Strategic Accounts

Authenticx • Indianapolis, IN

1d

About The Position

Authenticx is a fast-growing, venture-backed enterprise AI company transforming healthcare through conversation intelligence. The Manager, Strategic Accounts leads a team of Strategic Relationship Executives responsible for existing client relationships, retention, and account growth. The role connects customer retention with top-of-funnel expansion and contributes to the company’s revenue strategy. It is suited to a SaaS sales leader who understands enterprise healthcare buyers and can develop talent and processes across sales and account management.

The manager owns commercial account strategy, revenue forecasting, risk mitigation, and expansion planning. They serve as an escalation point for complex client needs and high-impact opportunities, and collaborate with Client Success, Product Innovation, and Marketing to support value realization and account penetration. The role also oversees account planning, pipeline development, lead handoffs, revenue and top-of-funnel forecasting, and alignment between new-business and existing-client functions. A coaching-focused approach is expected in developing high-performing sellers and early-career talent across both teams.

Requirements

• At least 5 years of experience in SaaS sales or account management.
• At least 3 years of people leadership experience.
• Proven success leading cross-functional revenue teams in a high-growth or startup environment.
• Proficiency with CRM systems and sales engagement tools, including HubSpot, Salesloft, and LinkedIn Sales Navigator.
• Strong communication, coaching, and problem-solving skills.

Nice To Haves

• Experience managing both post-sale client relationships and pipeline-generation teams.
• Expertise in healthcare markets and enterprise buying cycles.

Responsibilities

• Lead, coach, and support Strategic Relationship Executives responsible for growth and retention of existing accounts.
• Set commercial account strategy, including revenue forecasting, risk mitigation, and expansion planning.
• Serve as an escalation point for complex client needs and high-impact opportunities.
• Partner with Client Success, Product Innovation, and Marketing to drive value realization and account penetration.
• Forecast revenue and top-of-funnel performance with precision and accountability.
• Implement scalable processes for account planning, pipeline development, and lead handoffs.
• Build internal alignment between new-business and existing-client functions.
• Develop high-performing sellers and early-career talent across both teams through a coaching-focused approach.

Benefits

• Full ownership of a dual-function team at the core of the revenue engine.
• Cross-functional work with innovative teams and an opportunity to shape go-to-market strategy.
• Opportunity to contribute to a mission-driven company transforming how healthcare organizations listen to their customers.
• A fast-moving environment that supports bold ideas and emphasizes authenticity, courage, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed