Strategic Accounts Manager

Medtronic

22h•Remote

About The Position

The Strategic Key Accounts Manager manages strategic healthcare accounts, builds executive-level customer relationships, and drives business growth through account planning, portfolio expansion, and commercial execution. The role partners with customer leadership and internal stakeholders to identify opportunities, develop account-specific strategies, and support business objectives across assigned accounts. The position is based in Gurgaon, India, in a remote work environment. It involves approximately 30% travel to customer sites, internal meetings, and stakeholder engagements across the assigned territory.

Requirements

High school diploma or equivalent and 10+ years of experience, or an associate degree and 8+ years of experience, or a bachelor’s degree and 6+ years of experience.

Nice To Haves

Experience managing strategic or enterprise-level customer accounts with responsibility for revenue growth and relationship management.
Experience engaging with C-suite executives, hospital leadership teams, and procurement stakeholders.
Experience developing and executing account plans, business reviews, and customer engagement strategies.
Demonstrated ability to influence senior customer stakeholders and manage complex sales cycles involving multiple decision-makers.
Willingness and ability to travel up to 30% within the assigned territory.
Experience in the medical device, healthcare technology, life sciences, or healthcare services industry.
Demonstrated success leading complex negotiations and supporting contractual business agreements.
Experience collaborating across multiple business units and cross-functional teams to deliver customer solutions.
Knowledge of healthcare market trends, hospital operations, and strategic account management methodologies.

Responsibilities

Develop and maintain relationships with senior executives and key decision-makers within strategic healthcare accounts.
Create and execute account plans aligned with customer priorities, business objectives, and growth targets.
Identify, qualify, and advance new business opportunities within assigned strategic accounts.
Collaborate with business units, marketing, and cross-functional teams to implement account strategies and customer programs.
Analyze customer needs, market dynamics, and competitive activity to recommend solutions that support account growth.
Negotiate and support long-term contractual agreements that strengthen customer relationships and expand portfolio adoption.
Monitor account performance, sales results, and opportunity pipelines to achieve revenue and market share objectives.
Provide customer and market insights to support strategic planning, pricing discussions, and business decision-making.