Manager, Strategic Accounts

CIEE Inc• Remote, US,

1d•Remote

About The Position

The Manager, Strategic Accounts works in CIEE’s Seasonal Exchanges department, supporting the organization’s largest Summer Work and Travel host employers. The role manages assigned accounts to maximize placements across all Work and Travel seasons, renew and grow existing relationships, and develop new large-employer relationships. It provides account management, customer service, hiring support, and expert consultation to employers, while coordinating with other Seasonal Exchanges teams to support Bridge USA participants from application through program completion. The position is U.S.-based and remote, with international travel as needed.

Requirements

Bachelor’s degree or international equivalent.
At least 2–3 years of customer success and/or account management experience.
Computer skills, including MS Teams, Word, Excel, Outlook, and Salesforce.
Strong organizational, attention-to-detail, and time-management skills.
Ability to multitask while managing daily projects.
Excellent verbal and written communication skills.
Energetic and team-oriented.

Nice To Haves

International study or work experience.

Responsibilities

Maximize placements through account renewals and growth of existing relationships.
Provide customer service and account management for assigned accounts.
Prospect and cold call potential large host employers to expand the platinum team portfolio.
Oversee hiring activities and services to maximize placements and meet employer needs.
Advise employers on hiring needs, participant markets, and hiring services.
Represent and promote CIEE at regional and national tradeshows as needed.
Coordinate with other Seasonal Exchanges teams to support a successful Bridge USA participant experience from application through program completion.
Hire program participants for host employers in person, overseas, or virtually.
Maintain an accurate and complete sales database.
Travel internationally as needed to support program placement goals and objectives.
Perform other duties as assigned.

Benefits

Paid time off and parental leave.
Gym reimbursement program.
Employee Assistance Program.
Short-term and long-term disability coverage.
Six floating Fridays, subject to eligibility rules.
CIEE study abroad programs.
403(b) retirement plan with employer contribution.
Life, travel, medical, dental, and vision insurance coverage.
Flexible Spending Accounts and Health Savings Account for medical and dependent expenses.
Voluntary benefits, including identity theft protection, pet insurance, accident coverage, and critical illness coverage.