Manager, Strategic Accounts

Caliber Collision • Lewisville, TX

2d

About The Position

The Manager, Strategic Accounts works with Direct Repair Program (DRP) clients to retain current stores and add existing and upcoming stores to the DRP program. The role completes field re-inspections and audits, reviews audit results, resolves opportunities with appropriate personnel, addresses quality concerns, and develops action plans for improvement.

The position maintains knowledge of client accounts and communicates relevant information to centers through training and ongoing coaching. It also assesses center performance against DRP expectations and contractual agreements, prepares assigned weekly and monthly reports, analyzes performance data, and communicates and manages changes within assigned accounts or territories. The manager attends meetings, field blitzes, and industry conferences as assigned, and maintains industry certifications as directed by a supervisor.

Requirements

• Ability to travel, sometimes on short notice.
• Valid driver's license and eligibility for coverage under Caliber's insurance policy; must not be an excluded driver.
• Minimum 2–3 years of estimating experience and knowledge of vehicle repair procedures.
• Working knowledge of CCC One estimating platform and management system; depending on the assigned DRP account, knowledge of ERL, Audatex, and Mitchell may be required.
• Working knowledge of ALLDATA, Motorcraft, and other original-equipment repair-procedure publications.
• Working knowledge of ADAS systems, calibration, and scanning requirements.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint, including the ability to data mine, infer data, identify trends, and develop action plans for improvement.
• Excellent verbal and written communication skills.
• Must be eligible to work in the U.S. without restrictions.

Nice To Haves

• Public speaking ability is a plus.
• Industry certifications such as ASE or I-CAR, maintained as assigned by a supervisor.

Responsibilities

• Work with DRP clients to retain current stores and add existing and upcoming stores to the DRP program.
• Complete field re-inspections and audits; review audit results and work with appropriate personnel to resolve opportunities and quality concerns.
• Develop action plans to improve performance and address quality concerns.
• Maintain knowledge of client accounts and convey relevant information to centers through training and ongoing coaching.
• Drive performance through others; train teammates on account processes and expectations, monitor performance, and communicate results to leadership.
• Coach, train, and develop teammates on assigned DRP accounts.
• Assess center-level performance relative to DRP expectations and contractual agreements.
• Develop assigned weekly and monthly reports, analyze data, identify trends, and action plan for performance improvement.
• Communicate and manage the change process within assigned DRP accounts or territory.
• Maintain current industry certifications, such as ASE or I-CAR, as assigned by a supervisor.
• Understand repair methods and work with DRP partners on process changes to help ensure vehicles are repaired using appropriate methods.
• Attend meetings, field blitzes, and industry conferences as assigned.
• Organize and hold meetings among teammates at all levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed