Manager, Strategic Accounts

Authenticx • Indianapolis, IN

3d

About The Position

Authenticx is a fast-growing, venture-backed enterprise AI company transforming healthcare through conversation intelligence. It helps healthcare organizations uncover insights in customer interactions to improve patient, member, and business outcomes.

The Manager, Strategic Accounts leads a team of Strategic Relationship Executives responsible for existing client relationships, retention, and account growth. The role combines customer retention with expansion pipeline generation and is central to the company's revenue strategy. It is suited to a SaaS sales leader who can lead in a growth-stage environment, understands enterprise healthcare buyers, and enjoys building talent and processes across sales and account management.

The manager owns the vision for commercial account strategy, including revenue forecasting, risk mitigation, and expansion planning. The role also supports complex client needs, partners across functions to increase value realization and account penetration, oversees account and pipeline processes, aligns new-business and existing-client teams, and develops sellers and early-career talent.

Requirements

• At least 5 years of experience in SaaS sales or account management.
• At least 3 years of people leadership experience.
• Proven success leading cross-functional revenue teams in a high-growth or startup environment.
• Proficiency with CRM systems and sales engagement tools, including HubSpot, Salesloft, and LinkedIn Sales Navigator.
• Strong communication, coaching, and problem-solving skills.

Nice To Haves

• Experience managing both post-sale client relationships and pipeline generation teams.
• Expertise in healthcare markets and enterprise buying cycles.

Responsibilities

• Lead, coach, and support Strategic Relationship Executives responsible for growth and retention of existing accounts.
• Set commercial account strategy, including revenue forecasting, risk mitigation, and expansion planning.
• Serve as an escalation point for complex client needs and high-impact opportunities.
• Partner with Client Success, Product Innovation, and Marketing to drive value realization and account penetration.
• Forecast revenue and top-of-funnel performance with precision and accountability.
• Implement scalable processes for account planning, pipeline development, and lead handoffs.
• Build alignment between new-business and existing-client functions.
• Develop high-performing sellers and early-career talent across both teams through a coaching-led approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed