Sr Strategic Accounts Manager

J.B. Hunt Transport Services, Inc. • Atlanta, GA

6d

About The Position

Under general supervision, the Sr Strategic Accounts Manager (SSAM) manages client satisfaction for specifically assigned strategic customers, including the company’s largest, most complex, and long-term service solutions. The role manages relationships between internal field operations and assigned clients and owns processes that add value to clients. The successful incumbent identifies, communicates, and implements creative ways to improve customer service, increase productivity, and reduce costs, while demonstrating performance, sales strategy execution, and cross-functional influence.

Requirements

• Minimum 3–4 years of experience in supply chain/logistics, transportation sales, account management, or a related field.
• Valid driver’s license and a clean motor vehicle record in accordance with J.B. Hunt standards.

Nice To Haves

• Bachelor’s degree.
• 5 or more years of experience in supply chain/logistics, transportation sales, account management, or a related field.
• 5 or more years of experience working with dedicated contract or managed logistics customers.
• Bilingual in English and Spanish.
• A bachelor’s degree in Business Administration/Management, Business Communications, Marketing, Supply Chain Management, or Transportation Logistics.

Responsibilities

• Provide customer and internal stakeholder reporting and presentations, including cost studies, measurement tools, key performance indicators, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with customers.
• Ensure accurate and timely customer invoicing and reporting, and work with customers to resolve issues when needed.
• Lead implementation efforts for onboarding new business and clients.
• Prepare operating assumptions and provide data for contract renewals, rate increases, and evaluation of changes in account business.
• Oversee and execute implementation and measurement of key performance indicators that support recommendations to reduce costs and add customer value.
• Create and facilitate internal and external discussions about account assessments, mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for complex clients and service solutions.
• Use client portfolio knowledge and industry and market intelligence to develop account growth, retention, and profitability strategies.
• Use subject matter expertise to mentor and lead peers on the client team.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement plan
• Life insurance
• Short-term disability coverage
• Long-term disability coverage
• Paid time off, including vacation and sick time, commensurate with tenure
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• May be eligible for annual bonus and incentives based on profitability or volumes, subject to company plan terms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior