Sr Strategic Accounts Manager

J.B. Hunt Transport Services, Inc. • Pittsburgh, PA

1d

About The Position

Under general supervision, the Sr Strategic Accounts Manager manages client satisfaction for assigned strategic customers, including the company’s largest and most complex long-term service solutions. The role owns processes that add value to clients and manages relationships between internal field operations and assigned clients. The successful candidate identifies, communicates, and implements ways to improve customer service, increase productivity, and reduce costs, while demonstrating performance, sales strategy execution, and cross-functional influence.

The position is based in Pittsburgh, Pennsylvania. It is a full-time role and is not eligible for employment-based sponsorship.

Requirements

• 3–4 years of experience in Supply Chain/Logistics, Transportation Sales, Account Management, or a related field.
• Valid driver’s license and a clean motor vehicle record in accordance with JBH standards.

Nice To Haves

• Bachelor’s degree.
• 5+ years of experience in Supply Chain/Logistics, Transportation Sales, Account Management, or a related field.
• 5+ years of experience working with dedicated contract or managed logistics customers.
• Valid driver’s license and a clean motor vehicle record in accordance with JBH standards.

Responsibilities

• Provide regular reporting and presentations for customers and internal stakeholders, including cost studies, measurement tools, key performance indicators, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with the customer.
• Ensure accurate and timely invoicing and reporting to customers, and work with customers to resolve issues when needed.
• Lead implementation efforts to onboard new business and clients successfully.
• Prepare operating assumptions and provide data for contract renewals, rate increases, and evaluations of business changes.
• Oversee implementation and measurement of key performance indicators that support recommendations to reduce costs and add customer value.
• Create and facilitate internal and external discussions about account assessments, mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for complex clients and service solutions.
• Use knowledge of the client portfolio, industry, and market intelligence to develop strategies for account growth, retention, and profitability.
• Use subject matter expertise to mentor and lead peers on the client team.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure, including vacation and sick time
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• May be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable plan terms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed