Sr SRE- Billing Platform
About The Position
This role ensures the reliability and resilience of digital infrastructure supporting efficient software development and deployment, with a focus on billing systems and related upstream and downstream workflows. The position automates processes, reduces manual effort, prevents operational incidents, and improves system performance and stability. It requires programming, scripting, incident-response, and technical-tool expertise, with success measured by system stability, incident reduction, and improvements in operational efficiency. The work supports organizational stability and customer experience by maintaining reliable, high-performing systems. The role leads cross-functional production triage and contributes to root-cause analysis, billing and release readiness, and ongoing improvements to reliability, security, compliance, quality assurance, operational controls, and production support. Other duties or projects may be assigned by business management.
Requirements
- Bachelor's degree plus 3 years of related work experience, or an advanced degree plus 1 year of related work experience, or an equivalent combination of education and experience.
- Degree or equivalent study in Computer Science, Engineering, or a related field.
- Required knowledge or skills: Automation, Splunk, Bash, CI/CD, capacity planning, emotional resilience, incident management, mentorship, Python, scripting, and system reliability.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 4–7 years working in operations or development environments.
- 4–7 years troubleshooting customer-related issues and managing customer relationships.
- 4–7 years developing software solutions using Python or similar programming languages.
- Experience supporting enterprise billing platforms, billing operations, accounts receivable, tax, or related financial workflows.
- Experience with billing platform reference tables or comparable enterprise billing and reference-data environments.
- Familiarity with AR/GL integrations, billing controls, audit requirements, or financial reconciliation processes.
- Experience using SQL and scripting to investigate production issues, validate data, or automate operational processes.
- Experience with billing QA, bill-cycle readiness, regression validation, production monitoring, or release certification.
- AWS Certified DevOps Engineer certification.
- Certified Kubernetes Administrator certification.
- Google Cloud Certified - Professional DevOps Engineer certification.
Responsibilities
- Enhance reliability and resilience by identifying issues and implementing preventive measures to reduce downtime across supported billing systems and related workflows.
- Automate processes to accelerate software development and deployment and minimize manual intervention.
- Conduct root-cause analysis and collaborate with problem management to prevent recurring incidents and improve operations.
- Lead cross-functional triage of production incidents, billing defects, discrepancies, and customer-impacting issues; help ensure they are assessed, prioritized, communicated, and resolved with appropriate urgency.
- Apply problem-solving and analytical skills to prevent operational incidents and maintain system stability.
- Use programming, scripting, and incident-response expertise to improve system robustness and efficiency.
- Improve bill-cycle and release readiness through regression validation, schedule coordination, data validation, post-deployment monitoring, and operational handoff.
- Contribute to continuous improvement in reliability, security, compliance, quality assurance, operational controls, release readiness, and production support.
- Continuously learn new skills and technologies to adapt to changing environments and drive innovation.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, where eligible.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
