Sr. Solutions Consultant

Sprinklr•United States - Texas - Remote, IL

4d•$121,000 - $201,000

About The Position

Sprinklr is seeking a Sr. Solutions Consultant to partner with Sales and Customer Success teams on strategic engagements with enterprise clients. The role calls for a consultative, outcome-driven professional with expertise in marketing technology, customer experience, and digital transformation. The Sr. Solutions Consultant acts as a trusted advisor, helping clients create and implement solutions using Sprinklr’s Unified-CXM platform to achieve measurable outcomes across marketing, social, and customer experience functions. The role combines technical knowledge with business consulting acumen to uncover customers’ current and future needs, understand their goals, and position Sprinklr’s platform effectively. It requires credible product and industry knowledge, the ability to offer insights, and the ability to build rapport with clients.

Requirements

Experience as a Solutions Consultant or Sales Engineer at a SaaS company, working with enterprise clients.
Strategic thinking and experience in marketing technology, customer experience, or digital transformation consulting.
Experience guiding prospects and customers through structured problem-solving and value-realization frameworks and helping clients transform customer experiences.
Familiarity with CRM, marketing automation, social media management, business intelligence, and CCaaS platforms, including integrations between systems.
Ability to engage stakeholders from the C-suite to practitioners, with strong storytelling and presentation skills.
A track record of publishing, speaking, or contributing to industry conversations.
Openness to feedback and commitment to continuous learning.
Empathy and ability to build trust quickly.
Willingness to travel up to 40%, largely within the US.
Current and unrestricted work authorization in the country where the role is based; visa sponsorship or work authorization support is not available.

Nice To Haves

Bachelor’s degree in Marketing, Business, Communications, or a related field.
5+ years of experience in a solutions consulting or sales engineering role.
Experience with Sprinklr or similar Unified-CXM platforms.
Understanding of AI and automation for marketing and customer experience use cases.
Familiarity with data integration, API connectivity, and scalable solution design in marketing technology environments.
Excellent business and technical presentation skills, both remotely and in person; strong oral and written communication and relationship-building skills across management levels.
Technical aptitude at both conceptual and practitioner levels, with the ability to become a subject matter expert on new technology applications.

Responsibilities

Act as a key member of the territory account team, working with prospects and customers during sales cycles as a trusted advisor and building confidence in Sprinklr’s products and integrations.
Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care, and customer experience.
Research prospects’ go-to-market strategies, understand potential business opportunities, and identify solution hypotheses and value drivers for customer experience programs.
Design and present tailored solutions using Sprinklr’s platform, demonstrating value across the marketing technology stack.
Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact.
Collaborate with Product, Engineering, Customer Success, and Marketing to deliver demos, develop solution architectures, and align solutions with positive business outcomes and go-to-market strategy.
Translate complex platform capabilities into business value for executive and practitioner audiences.
Stay current on trends in marketing technology, social media, contact centers, and customer experience to inform solution strategy and client conversations.
Collaborate with peers and pursue growth through mentorship and peer learning across the global presales team.

Benefits

Voluntary healthcare coverage for employees and families in countries where applicable.
Paid time off.
Open Mentoring Program.
Discretionary bonus plan, commission plan, and/or equity plan may be available depending on the role.
401(k) plan with 100% vested company contributions for US-based employees.
Flexible paid time off for US-based employees.
Holidays for US-based employees.
Caregiver and parental leaves for US-based employees.
Life and disability insurance for US-based employees.
Medical, dental, vision, and prescription drug coverage for US-based employees.