Sr. Solutions Consultant

Trellix•Columbia, MD

9d•Onsite

About The Position

Trellix is seeking a Cybersecurity Engineer / Sr. Solutions Consultant to support a critical U.S. Public Sector customer with the planning, deployment, migration, operation, and sustainment of endpoint security systems using Trellix and third-party technologies. This is an onsite professional services role focused on daily deployment, operations, and maintenance of Trellix solutions, particularly endpoint detection and response. The consultant will serve as a cybersecurity subject-matter expert, advise the customer, and coordinate issue resolution with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management. The consultant will work with customer organizations and diverse stakeholders to develop technical project plans, schedules, test plans, deployment plans, and migration plans for evolving systems to next-generation capabilities. The role is responsible for customer experience and successful service delivery, and includes deploying, integrating, and operationalizing Trellix Endpoint Detection and Response capabilities across a broad enterprise. The position is 100% onsite at the customer location at Ft. Meade, Maryland and requires an active TS/SCI clearance with Full-Scope Polygraph and an active DoD 8140/8570-compliant cybersecurity certification. The position reports to a Manager within the Professional Services Delivery team. The successful candidate will have at least five years of technical experience and a B.S. or higher in a related technical field. Experience in large-scale operational environments focused on cyber defense, incident analysis, developing defensive capabilities, and designing and implementing security solutions is relevant to the role.

Requirements

Active TS/SCI clearance with Full-Scope Polygraph.
Active DoD 8570- or DoD 8140-compliant cybersecurity certification.
100% onsite delivery at the customer location in Ft. Meade, Maryland.
At least 5 years of experience in a technical capacity.
B.S. or higher in a related technical field, such as computer science, information technology, or engineering.
Experience with enterprise network technology planning, deployment, user migration, and operations.
Technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering, and/or Windows and Linux systems administration.
Experience with Trellix Endpoint Security (ENS), ePolicy Orchestrator (ePO), Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL).
Experience with Active Directory, databases, virtualization, cloud services such as AWS or Azure, and enterprise networks.
Excellent communication and interpersonal skills, including the ability to build strong relationships with customers and internal stakeholders.
Self-motivated, with a passion for cybersecurity and information technology.
Familiarity with cyber threat identification, management, mitigation, and response strategies.
Experience in large-scale operational environments focused on cyber defense, incident analysis, developing defensive capabilities, and designing and implementing security solutions.

Nice To Haves

Aptitude and ability to develop expertise with Trellix products.

Responsibilities

Ensure overall customer experience and successful delivery of services.
Build and maintain strong customer relationships.
Deploy, integrate, and operationalize Trellix Endpoint Detection and Response capabilities across a broad enterprise.
Write technical documentation and briefings.
Lead and/or participate in technical exchange meetings.
Collaborate with end users and inter-agency, intra-agency, and internal Trellix stakeholders.
Develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, and test reports.
Lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
Lead or participate in certification and accreditation and/or access and authorization processes.
Lead or participate in deployment planning and execution.
Analyze technical and integration requirements, develop technical solutions for customer review, and integrate approved solutions into the customer’s infrastructure.
Lead or participate in system configuration, tuning, and policy development.
Lead or participate in developing standard operating procedures and playbooks.
Monitor and manage system health, status, availability, and functionality.
Report technical and operational problems and end-user/customer feedback.
Analyze data and recommend solutions to operational or technical problems.
Lead or participate in troubleshooting and problem resolution, including assessment, hands-on tasks, log reviews, triage tools, product-documentation review, and coordination with product support and development teams.
Advise the customer on cybersecurity matters and coordinate problem resolution with Trellix customer success, technical support, and professional services teams.
Develop technical project plans, schedules, test plans, deployment plans, and migration plans to evolve customer systems to next-generation capabilities.