Sr Site Specialist

Thermo Fisher Scientific • Pasadena, CA

1d • $21 - $31

About The Position

The Sr Site Specialist supports Unity Lab Services’ integrated laboratory service, support, and supply management programs at customer sites. The role uses inventory and order-management systems to manage replenishment, receiving, stocking, order entry, customer service issues, returns, and backorders. It also performs laboratory services including deliveries, glassware processing, biological waste processing, chemical inventory receipt and reconciliation, and media preparation.

The specialist maintains and reconciles reports to meet contractual requirements, communicates customer concerns or potential problems to a supervisor, participates in safety programs and process improvement, and may take on other responsibilities assigned by management. Work is primarily at customer sites and may be performed independently in laboratory environments.

The position is scheduled for the first shift, Monday through Friday. Overtime may be required. The job involves physical material handling and use of equipment, and may require personal protective equipment depending on the work area. Employment is contingent on successfully completing Thermo Fisher Scientific’s and any customer-mandated screening requirements.

Requirements

• High school diploma or equivalent.
• Fluent in reading, writing, and speaking English.
• Strong verbal and written communication skills and a commitment to excellent customer service.
• Professional appearance and demeanor; uphold Thermo Fisher Scientific’s values, including confidentiality.
• Strong customer-service orientation and interpersonal skills to collaborate with personnel at various levels at the customer site.
• Ability to independently operate handheld scanners and enter data in various systems.
• Analytical skills to reconcile reports.
• Computer proficiency and intermediate skills in Microsoft Office software.
• Organizational skills to multitask and meet due dates.
• Ability to work independently at customer sites as needed.
• Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
• Ability to use equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts to push or pull up to 100 pounds.
• Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
• Ability to work in environments with varied temperatures, including cold rooms and outdoors.
• Ability to work overtime as needed.
• Successful completion of Thermo Fisher Scientific pre-employment screening, including background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

• Two years of related experience in a laboratory setting.
• Experience working in customer service.

Responsibilities

• Use inventory and order-management systems for on-site replenishment and disbursement, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Perform laboratory services including order delivery, glassware processing, biological waste processing, chemical inventory receipt and reconciliation, and media preparation.
• Analyze, maintain, and reconcile reports to ensure contractual requirements are met.
• Connect with a supervisor about customer concerns and potential problems, and address customer concerns within established resolution timeframes.
• Participate in safety programs, including hazard identification, inspections, and incident reporting or investigation as required.
• Engage in process improvement activities.
• Perform other responsibilities as assigned by management.

Benefits

• Competitive remuneration.
• Healthcare, including national medical and dental plans and a national vision plan, with health incentive programs.
• Employee assistance and family support programs.
• Commuter benefits.
• Tuition reimbursement.
• At least 120 hours of paid time off annually.
• 10 paid holidays annually.
• Paid parental leave: three weeks for bonding and eight weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability in accordance with company policy.
• 401(k) retirement savings plan.
• Employees’ Stock Purchase Plan, offering eligible colleagues the opportunity to purchase company stock at a discount.
• A variable annual bonus may be available based on company, team, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED