Sr. Site Coordinator

Avantor•Cambridge, MA

5h•Onsite

About The Position

The Sr. Site Coordinator reports to the Onsite Supervisor and works closely with Avantor Lab and Production Services professionals to support customers through customized laboratory work and research protocols. The role supports inventory management and customer service at a customer site in Cambridge, Massachusetts, serving laboratory and production operations. The schedule is 7:30 a.m. to 4:00 p.m., Monday through Friday.

Requirements

High school diploma or GED.
At least 2 years of experience in material handling, inventory replenishment, or customer service.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Strong attention to detail and accuracy.
Excellent verbal and written communication skills.
Self-motivation and strong organizational and time management abilities.
Ability to prioritize tasks, meet deadlines, and work independently.
Professional demeanor and a strong commitment to customer service.
High regard for safety and quality, with strict adherence to protocols, policies, and procedures.

Nice To Haves

Good Manufacturing Practices (GMP) experience.

Responsibilities

Oversee consumables, chemicals, samples, and other materials.
Maintain accurate inventory records and process requests for inventory movement on and off-site.
Monitor slow-moving and obsolete inventory, conduct cycle counts, and support annual physical inventories.
Generate and maintain inventory reports and customer metrics.
Perform desktop delivery of inbound packages.
Track expiration dates, lot numbers, and quantities accurately.
Use login functions and maintain GMP-compliant documentation.
Serve as the primary contact for inventory-related inquiries.
Communicate with customers, purchasing directors, facility directors, and plant managers.
Provide daily support through order entry, reporting, metric tracking, and cost-savings documentation.
Manage backorder reporting, expedite orders, and coordinate direct factory shipments.
Handle third-party support, quote management, document control, and resolution of invoice or pricing discrepancies.
Coordinate outbound shipments, including hazardous materials, and ensure compliance with packaging and documentation requirements.
Update and maintain Standard Operating Procedures (SOPs).
Use systems including SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific platforms.

Benefits

Medical, dental, and vision coverage.
Wellness programs.
Paid time off (PTO).
Company-paid holidays and choice holidays.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Commuter benefits.
401(k).
Tuition assistance.
Employee stock purchase plan discount.
Optional coverage including critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
Peer recognition program with points redeemable for gifts and products.