Sr. Site Coordinator

Avantor•Cambridge, MA

2d•$45,000 - $72,450•Onsite

About The Position

The Sr. Site Coordinator works closely with Avantor’s Lab and Production Services professionals to support customers by performing customized, mission-based laboratory work and research protocols. The role oversees inventory and material handling activities, maintains records and reporting, supports customer orders and inquiries, and coordinates shipments while following applicable safety, quality, and documentation requirements. The position reports to the Onsite Supervisor and is based in Cambridge, Massachusetts, for local applicants. The scheduled shift is 7:30 a.m. to 4:00 p.m., Monday through Friday.

Requirements

High school diploma or GED.
At least 2 years of experience in material handling, inventory replenishment, or customer service.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Strong attention to detail and accuracy.
Excellent verbal and written communication skills.
Self-motivated, with strong organizational and time-management abilities.
Ability to prioritize tasks, meet deadlines, and work independently.
Professional demeanor and strong commitment to customer service.
High regard for safety and quality, and strict adherence to protocols, policies, and procedures.

Nice To Haves

Good Manufacturing Practices (GMP) experience.

Responsibilities

Oversee consumables, chemicals, samples, and other materials.
Maintain accurate inventory records and process requests for inventory movement on and off-site.
Monitor slow-moving and obsolete inventory, conduct cycle counts, and support annual physical inventories.
Generate and maintain inventory reports and customer metrics.
Perform desktop delivery of inbound packages.
Track expiration dates, lot numbers, and quantities accurately.
Use login functions and maintain GMP-compliant documentation.
Serve as the primary point of contact for inventory-related inquiries.
Communicate with customers, purchasing directors, facility directors, and plant managers.
Provide daily support with order entry, reporting, metric tracking, and cost-savings documentation.
Manage backorder reporting, expedite orders, and coordinate direct factory shipments.
Handle third-party support, quote management, document control, and resolution of invoice or pricing discrepancies.
Coordinate outbound shipments, including hazardous materials, and ensure compliance with packaging and documentation requirements.
Update and maintain Standard Operating Procedures (SOPs).
Use SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific platforms.