Site Specialist

Indotronix International Corporation • Ann Arbor, MI

2d

About The Position

The Site Specialist provides site support in a laboratory environment by receiving, documenting, monitoring, and delivering supplies, packages, samples, and mail. The role supports dock operations and scheduled or rush deliveries; handles laboratory glassware and equipment; maintains work and storage areas; and assists with hazardous waste, gas cylinders, garments, and safety inspections. The specialist maintains records and service metrics, follows safety procedures and University guidelines, supports customer service and process improvement, and participates in safety programs. Work is primarily at customer sites and may require independent work.

Requirements

• High school diploma or equivalent.
• Fluent in reading, writing, and speaking English.
• Strong verbal and written communication skills and a desire to deliver excellent customer service.
• Professional appearance and demeanor in interactions and upholding the company's value.
• Strong customer-service orientation and interpersonal skills to collaborate with personnel at various levels at the customer site.
• Ability to use handheld scanners to enter data in various systems and analytical skills to reconcile reports.
• Ability to understand the complexity of varied work environments and work safely in accordance with policies and procedures.
• Computer proficiency and intermediate skills in Microsoft Office software.
• Organizational skills to multitask and meet due dates.
• Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
• Ability to push or pull up to 100 pounds using equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts.
• Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
• Ability to work in varied-temperature environments, including cold rooms and outdoors.
• Ability to work overtime as needed.
• Ability to wear required personal protective equipment, including steel-toe shoes.

Nice To Haves

• One year of related experience in a laboratory setting or customer service is preferred.

Responsibilities

• Receive, sort, document, monitor, and deliver laboratory supplies, packages, samples, and mail.
• Support dock operations, vendor escorts, scheduled deliveries, and rush requests.
• Pick up, wash, sterilize, inspect, and return laboratory glassware and equipment.
• Maintain clean and organized work areas, docks, storage spaces, and service areas.
• Assist with hazardous waste container collection and related documentation.
• Manage gas cylinders, garments, and related inventory needs.
• Perform routine eyewash and safety shower inspections.
• Maintain accurate logs, records, service metrics, and reports.
• Follow all safety procedures, standard operating procedures, and University guidelines.
• Proactively connect with the lead team to address customer concerns within established resolution timeframes.
• Engage in process improvement activities.
• Participate in safety programs, including hazard identification, inspections, and incident reporting or investigation as required.
• Perform other responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED