On-Site Specialist

Elwood Staffing•Indianapolis, IN

17h•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client's On-Site program. The role uses independent judgment and discretion to guide associates' activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and, when appropriate, terminating associates. The Specialist builds strong relationships with temporary associates and reinforces their relationship with the employer and their commitment to the client. Employees are expected to support the company's mission and beliefs and provide superior customer service.

Requirements

Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
A valid driver's license to travel between the branch and client location.
Access to dependable transportation for punctual arrival, travel between job sites or clients if needed, and attendance for all scheduled work hours, including evenings and weekends.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.

Nice To Haves

Experience in a customer service role is preferred.
Organization skills.

Responsibilities

Develop a strong working relationship with the client's management team.
Build effective stakeholder relationships, anticipate future needs, and recruit temporary resources to meet those needs.
Communicate effectively with client personnel, temporary associates, and company personnel, verbally and in writing.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Develop intimate knowledge of the client's facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client's job-skill and ability standards.
Maintain regular contact with the pool of temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues before associates start.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement solutions, prevent recurrence, and document actions according to standard procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities, including coaching, counseling, disciplining, and terminating associates when appropriate.