On-Site Specialist

Elwood Staffing•Campbellsville, KY

20h•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s On-Site program. The role uses independent judgment and discretion to guide associate activities and ensure performance goals are met or exceeded. This may include coaching, counseling, disciplining, and terminating associates when appropriate. The specialist builds strong relationships with temporary associates, reinforcing their relationship with the employer and commitment to the client. Employees are expected to support the company’s mission and beliefs and provide superior customer service in all aspects of the job. The specialist works closely with client management, branch teams, and other company personnel to anticipate staffing needs, recruit and assign temporary associates, maintain communication with the associate pool, and address client and associate concerns. The role also includes conducting new-hire orientations, walking the client’s work floor to observe operations and safety, monitoring turnover, and completing injury reports and helping injured workers obtain medical treatment according to company procedures.

Requirements

Excellent computer skills, including proficiency in Microsoft Office Suite.
Strong verbal and written communication skills.
Valid driver’s license.
Access to dependable transportation to arrive punctually, travel between job sites or clients when needed, and work all scheduled hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop a strong working relationship with the client’s management team.
Build effective relationships with stakeholders to anticipate future needs and recruit temporary resources.
Communicate effectively, verbally and in writing, with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Learn the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s standards for job skills and ability.
Maintain regular contact with temporary associates to clarify their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues before associates start work.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement solutions, prevent recurrence, and document actions according to procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment in accordance with company policy and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate.