On-Site Specialist

Elwood Staffing•Greensburg, IN

4d•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s On-Site program. The role requires independent judgment and discretion to guide associates’ activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate. The specialist builds strong relationships with temporary associates and reinforces the employer-associate relationship and their commitment to the client. Employees are expected to support the company’s mission, beliefs, and philosophies and provide superior customer service. The specialist works closely with client management, supervisors, temporary associates, and internal teams to anticipate staffing needs, recruit and assign temporary workers, address concerns, and meet client performance expectations. The position includes conducting orientations, maintaining associate contact, monitoring turnover and production demands, walking the client floor, addressing safety matters, and assisting with injury reports and medical treatment in accordance with company policies and procedures.

Requirements

Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
A valid driver’s license.
Dependable transportation to arrive punctually, travel between job sites or clients if needed, and meet scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.
Being organized.

Responsibilities

Develop a strong working relationship with the client’s management team.
Build relationships with stakeholders to anticipate staffing needs and recruit temporary resources.
Communicate effectively with client personnel, temporary associates, and company personnel, verbally and in writing.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Learn the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s standards for job skills and ability.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering company policies and safety issues before associates start work.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement resolutions, help prevent recurrence, and document issues according to standard operating procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policy and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and ensure performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate.