On-Site Specialist

Elwood Staffing•Lincoln, AL

18h•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s On-Site program. The role uses independent judgment to guide associates’ activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate. The Specialist builds strong relationships with temporary associates and reinforces the employer-associate relationship and commitment to the client. Employees are expected to support Elwood Staffing’s mission and provide superior customer service.

Requirements

Strong verbal and written communication skills.
Ability to work cross-functionally, communicate proactively, and resolve issues with urgency.
Excellent computer skills, including proficiency in Microsoft Office.
Valid driver’s license.
Access to dependable transportation for punctual arrival, travel between job sites or clients as needed, and attendance for all scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop strong working relationships with the client’s management team and build relationships with stakeholders to anticipate staffing needs.
Communicate effectively with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Learn the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s job-skill and ability standards.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement resolutions, prevent recurrence, and document actions according to standard procedures.
Walk the worksite throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment in accordance with company policies and procedures.
Monitor turnover and develop strategies to reduce it.