On-Site Specialist

Elwood Staffing•Glendale, AZ

1d•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s On-Site program. The role uses independent judgment and discretion to guide associate activities and ensure performance goals are met or exceeded. This may include coaching, counseling, disciplining, and terminating associates when appropriate. The Specialist builds relationships with temporary associates and reinforces the employer-associate relationship and their commitment to the client. Employees are expected to support the company’s mission, beliefs, and philosophies and provide superior customer service. The Specialist develops relationships with client management and other stakeholders, anticipates staffing needs, and recruits temporary resources. The role includes communicating with clients and associates, conducting orientations, addressing concerns and documenting resolutions, and regularly walking the work floor to engage with personnel, observe interactions, address safety issues, and assess production demands. The Specialist also completes injury reports, assists injured workers in obtaining medical treatment under company procedures, and monitors turnover to develop reduction strategies.

Requirements

Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
Valid driver’s license required for travel between the branch and client location.
Access to dependable transportation to arrive punctually, travel between job sites or clients if needed, and meet scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Ability to work cross-functionally, communicate proactively, and resolve issues with a high sense of urgency.
Organizational skills.

Responsibilities

Develop a strong working relationship with the client’s management team.
Build effective stakeholder relationships, anticipate future needs, and recruit temporary associates to meet those needs.
Communicate effectively, verbally and in writing, with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Maintain detailed knowledge of the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s job-skill and ability standards.
Maintain regular contact with the pool of temporary associates to confirm availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues before associates start.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement resolutions, prevent recurrence, and document actions according to standard operating procedures.
Walk the floor throughout the day to engage supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policy and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and ensure job-performance goals are met or exceeded, including coaching, counseling, disciplining, or terminating associates when appropriate.