On-Site Specialist (Bilingual)

Elwood Staffing•Seymour, IN

11h•Onsite

About The Position

The Bilingual On-Site Specialist supports the success and improvement of a client’s On-Site program. The role exercises independent judgment and discretion to guide associate activities and help meet or exceed job performance goals, including coaching, counseling, disciplining, and, when appropriate, terminating associates. The specialist builds relationships with temporary associates and reinforces their relationship with the employer and commitment to the client. All employees are expected to support the company’s mission and beliefs and provide superior customer service. The specialist works closely with client management, temporary associates, branch staff, and regional and corporate personnel. They learn the client’s facilities, positions, and policies; help identify and assign suitable temporary associates; conduct new-hire orientations; address concerns; and monitor workplace activity, safety, production demands, and turnover. The position also includes completing injury reports and assisting injured workers in obtaining medical treatment in accordance with company procedures.

Requirements

Fluency in Spanish and English.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.
Excellent computer skills, including proficiency with Microsoft Office.
Strong verbal and written communication skills.
Valid driver’s license.
Access to dependable transportation to arrive punctually, travel between job sites or clients if needed, and meet scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop strong working relationships with the client’s management team and other stakeholders to anticipate staffing needs.
Communicate verbally and in writing with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Become familiar with the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s job-skill and ability standards.
Maintain regular contact with temporary associates to clarify availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues before associates begin work.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement resolutions, prevent recurrence, and document actions according to standard operating procedures.
Walk the work floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment in accordance with company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and, when appropriate, coach, counsel, discipline, or terminate associates.