On-Site Specialist

Elwood Staffing•Greensburg, IN

2d•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s On-Site program. The role uses independent judgment and discretion to guide associate activities and ensure performance goals are met or exceeded, including coaching, counseling, disciplining, and, when appropriate, terminating associates. The Specialist builds strong relationships with temporary associates and reinforces their relationship with the employer and commitment to the client. Employees are expected to support the company’s mission and provide superior customer service. The Specialist develops relationships with client management and stakeholders, anticipates staffing needs, communicates with client and company personnel, and works with branch, regional, and corporate teams to meet client expectations. The role includes helping identify suitable temporary associates, conducting orientations, responding to concerns, monitoring associate performance and turnover, and walking the client’s worksite to observe operations, address safety issues, and assess production needs. The position also involves documenting and handling workplace injuries according to company policies and procedures.

Requirements

Strong verbal and written communication skills.
Excellent computer skills, including proficiency in Microsoft Office.
Ability to work cross-functionally, communicate proactively, and resolve issues with a high sense of urgency.
Valid driver’s license.
Access to dependable transportation for punctual arrival, travel between job sites or clients as needed, and attendance during scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop strong working relationships with the client’s management team and other stakeholders.
Anticipate staffing needs and recruit temporary associates to meet them.
Communicate effectively with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Learn the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s standards for job skills and ability.
Maintain regular contact with temporary associates to confirm availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and temporary associate concerns; recommend or implement solutions, prevent recurrence, and document actions according to standard operating procedures.
Walk the client’s floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policy and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities through coaching, counseling, discipline, and termination when appropriate.