On-Site Specialist

Elwood Staffing•Campbellsville, KY

2d•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s On-Site program. The role exercises independent judgment and discretion to guide associates’ activities and ensure performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate. The Specialist builds strong relationships with temporary associates, reinforces the employer-associate relationship and their commitment to the client, and consistently supports the company mission and provides superior customer service. The position partners with client management, temporary associates, and company personnel to anticipate staffing needs, meet client expectations, address concerns, and support associate performance and safety. It includes conducting orientations, monitoring turnover, engaging with supervisors and associates on the production floor, and assisting with injury response in accordance with company policies and procedures.

Requirements

Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
A valid driver's license is required to travel between the branch and client location.
Access to dependable transportation to arrive punctually, travel between job sites or clients if needed, and meet scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Ability to work cross-functionally, communicate proactively, and resolve issues with a high sense of urgency.
Organizational skills.

Responsibilities

Develop a strong working relationship with the client's management team.
Build effective stakeholder relationships to anticipate future needs and recruit temporary resources.
Communicate verbally and in writing with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Maintain detailed knowledge of the client's facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client's job-skill and ability standards.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns, recommend or implement solutions, prevent recurrence, and document actions according to standard procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policy and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate.