Sr ServiceNow Developer
About The Position
The client is seeking a full-time ServiceNow Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology. This hands-on role configures, maintains, and evolves ServiceNow to support district-wide business processes across modules including Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), and IT Asset Management (ITAM). The developer will deliver scalable, user-centered, secure solutions aligned with DCPS operational priorities and support continuous improvement of service delivery across central office and school-based teams. The position is an onsite, long-term government contract in Washington, DC.
Requirements
- Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
- Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
- Strong foundational knowledge of the ServiceNow platform, including forms, lists, tables, and dictionary configuration; Business Rules, Client Scripts, UI Policies, and UI Actions; roles and Access Control Lists (ACLs); update sets; and platform administration.
- Proficiency in JavaScript for ServiceNow scripting, including business rules, client scripts, and UI policies.
- Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs.
- ITIL Foundation certification or equivalent ITSM process knowledge.
Nice To Haves
- ServiceNow Certified Application Developer (CAD) certification.
- Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
- Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
- Experience working in a public sector, K–12, education, or other highly regulated environment.
Responsibilities
- Serve as a primary administrator for the ServiceNow instance, supporting day-to-day service operations and maintenance.
- Configure and maintain ServiceNow applications, including forms, lists, workflows and flows, notifications, and reporting.
- Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other available modules.
- Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
- Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
- Coordinate with the client on development, changes, and support.
- Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
- Troubleshoot platform issues, resolve defects, and support continuous improvement by analyzing and refining existing processes.
- Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
- Partner with internal IT teams, vendors, and ServiceNow partners as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
