ServiceNow Sr Developer
About The Position
GDIT is seeking a Senior ServiceNow Developer to design and develop solutions across its ServiceNow platform. The role focuses on ITSM modules, including Now Assist, and contributes to the stability and success of the ServiceNow environment. The position is hybrid and requires working in a GDIT office at least three days per week; no travel is required. The developer will create and maintain forms, flows, catalog items, integrations, and other platform components; collaborate with developers, product owners, process owners, and platform engineers to define requirements; participate in Agile software development and ceremonies; and support quality assurance throughout the development lifecycle. The role also supports platform upgrades, patching, and deployments and applies ServiceNow and OneGDIT best practices. Candidates must have at least seven years of ServiceNow development experience in an ITSM environment and three years of experience in prompt engineering, Now Assist, and agentic AI. A high school diploma is required; an associate or bachelor's degree is preferred. Candidates must be a U.S. person and hold, or be able to obtain within 90 days, ServiceNow Certified System Administrator (CSA) certification. The listed likely salary range is $107,744–$143,750, with actual compensation based on experience, geographic location, and potentially contractual requirements. GDIT describes its benefits as including medical, dental, vision, a 401(k) with company match, paid time off, flexible work weeks where possible, disability and life coverage, and other insurance options. The job posting also describes career-growth resources, internal mobility support, and wellness packages.
Requirements
- At least 3 years of experience in prompt engineering, Now Assist, and agentic AI.
- At least 7 years of ServiceNow development experience within an ITSM environment.
- Strong understanding of ServiceNow architecture, modules, and platform capabilities.
- ServiceNow Certified System Administrator (CSA) certification, or ability to obtain it within 90 days.
- Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
- Familiarity with Agile/Scrum methodologies.
- Strong analytical, troubleshooting, and debugging skills.
- Excellent communication and documentation skills.
- Must be a U.S. person.
- Must be willing to work in a GDIT office at least three days per week.
- High school diploma required.
Nice To Haves
- Associate degree or bachelor's degree.
- Certified Implementation Specialist – ITSM certification.
- Certified Application Developer - ITSM certification.
- Advanced ITSM certifications.
- ITIL v4 Certification.
Responsibilities
- Design, develop, and maintain forms, flows, catalog items, integrations, and other ServiceNow components.
- Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
- Support Agile ceremonies and uphold quality assurance throughout the development lifecycle.
- Adhere to and enforce ServiceNow and OneGDIT best practices.
- Support platform upgrades, patching, and deployments.
- Participate in Agile software development activities, including standups, planning, grooming, and estimation, to ensure quality delivery.
- Collaborate with Scrum Masters, Product Owners, and Developers.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) plan with company match.
- Competitive pay and paid time off.
- Medical plan options, including some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Full flex work weeks where possible.
- Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
- AI-powered career tool that identifies career steps and learning opportunities.
- Internal mobility team focused on career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
