ServiceNow Sr Developer
About The Position
GDIT is seeking a Senior ServiceNow Developer to design and develop across its ServiceNow platform, with a focus on ITSM modules and Now Assist. The role contributes to the success and stability of the ServiceNow environment by designing, developing, and maintaining forms, flows, catalog items, integrations, and other platform components. The developer collaborates with developers, product owners, process owners, and platform engineers to define requirements, supports Agile ceremonies and quality assurance throughout the development lifecycle, and adheres to and enforces ServiceNow and OneGDIT best practices. The position also supports platform upgrades, patching, and deployments, and participates in Agile software development activities to ensure quality delivery. This is a hybrid role requiring work in a GDIT office at least three days per week. The primary work location is Falls Church, Virginia, with additional locations in Sierra Vista, Arizona; Tampa, Florida; Bossier City, Louisiana; Bethesda, Maryland; Durham, North Carolina; San Antonio, Texas; and Herndon, Virginia. The position has 40 scheduled weekly hours and no travel required. The stated likely salary range is $107,744–$143,750; actual compensation may vary based on experience, geographic location, and contractual requirements.
Requirements
- High school diploma required.
- At least 3 years of experience in prompt engineering, Now Assist, and agentic AI.
- At least 7 years of ServiceNow development experience in an ITSM environment.
- Strong understanding of ServiceNow architecture, modules, and platform capabilities.
- ServiceNow Certified System Administrator (CSA) certification, or ability to obtain it within 90 days.
- Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
- Familiarity with Agile/Scrum methodologies.
- Strong analytical, troubleshooting, and debugging skills.
- Excellent communication and documentation skills.
- Must be a U.S. person.
- Must be willing to work in a GDIT office at least three days per week.
Nice To Haves
- Associate degree or bachelor's degree preferred.
- Certified Implementation Specialist – ITSM certification.
- Certified Application Developer - ITSM certification.
- Advanced ITSM certifications are a strong plus.
- ITIL v4 certification.
Responsibilities
- Design, develop, and maintain ServiceNow forms, flows, catalog items, integrations, and related platform components.
- Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
- Support Agile ceremonies and uphold quality assurance throughout the development lifecycle.
- Adhere to and enforce ServiceNow and OneGDIT best practices.
- Support platform upgrades, patching, and deployments.
- Participate in Agile software development activities, including standups, planning, grooming, and estimation.
- Collaborate with Scrum Masters, Product Owners, and Developers.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay.
- Paid time off, including vacation, sick and personal time, and holidays.
- Medical plan options, some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Full flex work weeks where possible.
- Paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life insurance.
- Accidental death and dismemberment coverage.
- Personal accident, critical illness, and business travel and accident insurance are provided or available.
- AI-powered career tool that identifies career steps and learning opportunities.
- Internal mobility team focused on helping employees achieve career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
