8 Years Sr ServiceNow Developer
About The Position
The ServiceNow Application Developer will serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance. This role involves configuring and maintaining ServiceNow applications, including forms, lists, workflows/flows, notifications, and reporting. The developer will support development and enhancement activities across multiple ServiceNow modules such as ITSM, HRSD, S2P, and others. A key responsibility is designing and maintaining Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications. The role requires collaboration with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches. Coordination with the Office of Chief Technology Officer (OCTO) for development, changes, and support is also essential. The developer must ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness. Troubleshooting platform issues, resolving defects, and supporting continuous improvement through analysis and refinement of existing processes are critical. Additionally, the role involves developing and maintaining technical documentation and partnering closely with internal IT teams, vendors, and ServiceNow partners.
Requirements
- Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
- Five or more years of hands-on ServiceNow administration experience, including Ownership or co-ownership of a ServiceNow instance.
- Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration
- Business Rules, Client Scripts, UI Policies, and UI Actions
- Roles and Access Control Lists (ACLs)
- Update sets and platform administration
- Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
- Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
- ITIL Foundation certification or equivalent ITSM process knowledge
Nice To Haves
- ServiceNow Certified Application Developer (CAD) preferred
- Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
- Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
- Experience working in a public sector, K–12, education, or other highly regulated environment
Responsibilities
- Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
- Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
- Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
- Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
- Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
- Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
- Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
- Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
- Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
- Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
