Sr. ServiceNow Developer

CACI • Bethesda, MD

4d • Onsite

About The Position

CACI is seeking a Sr. ServiceNow Developer on our Luke program. We are looking for a visionary Senior ServiceNow Developer to mentor our technical team and design robust, end-to-end solutions across the ServiceNow ecosystem.

Requirements

• Minimum 7 years’ experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
• Thorough experience with ServiceNow Configuration Management Database (CMDB)
• Detailed experience with ServiceNow Common Service Data Model (CSDM)
• Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)
• Strong understanding of ServiceNow integrations, APIs, and data modeling
• Experience working within an agile sprint development team environment using ServiceNow platform
• Experience establishing enterprise service offerings
• Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
• Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
• Excellent written and verbal communications skills using MS Word and other tools
• Excellent presentation development and delivery skills using MS PowerPoint
• TS/SCI CI Poly
• BA/BS Degree

Nice To Haves

• ITIL 4 Foundation Certification
• Certified System Administrator (CSA) ServiceNow developer certification, preferably Certified System Administrator (CSA)

Responsibilities

• Lead end-to-end implementation of complex ServiceNow solutions
• Serve as the technical SME, evaluating complexity, and whether "out-of-the-box" (OOTB) functionality meets requirements
• Identify "must-have" vs. "nice-to-have" features across core workflows (e.g., Incident, Change, Asset Management)
• Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings
• Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
• Enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
• Focus on long-term scalability and strategic roadmap alignment
• Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins align with ServiceNow platform optimization plans
• Leading in the creation of technical designs that leverage out-of-the-box ServiceNow capabilities while managing necessary customization

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior