Sr. ServiceNow ITSM Developer
About The Position
We are seeking a highly skilled ITSM Developer who can serve as a strategic partner between business stakeholders and technology teams. This role combines Business Analysis, Process Improvement, Service Management Consulting, ServiceNow Development, and AI Enablement through Now Assist. The successful candidate will be responsible for gathering and documenting requirements, analyzing and improving business processes, designing scalable solutions, configuring and developing within ServiceNow, and driving adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities. This individual will help transform ServiceNow into the enterprise service delivery engine by improving employee experience, increasing operational efficiency, and leveraging AI to automate and streamline service management processes.
Requirements
- Highly skilled ITSM Developer
- Serve as a strategic partner between business stakeholders and technology teams
- Combine Business Analysis, Process Improvement, Service Management Consulting, ServiceNow Development, and AI Enablement through Now Assist
Responsibilities
- Gathering and documenting requirements
- Analyzing and improving business processes
- Designing scalable solutions
- Configuring and developing within ServiceNow
- Driving adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities
- Transforming ServiceNow into the enterprise service delivery engine
- Improving employee experience
- Increasing operational efficiency
- Leveraging AI to automate and streamline service management processes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
