ServiceNow ITSM Lead Developer

APN Consulting, Inc. • Chicago, IL

3h • Onsite

About The Position

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Requirements

• Bachelor's degree or equivalent experience.
• 8+ years of ServiceNow development experience.
• 5+ years of hands-on experience with ServiceNow ITSM.
• Strong knowledge of JavaScript, Flow Designer, IntegrationHub, and REST APIs.
• Experience with ITSM modules and enterprise integrations.
• Excellent communication, analytical, and problem-solving skills.

Nice To Haves

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist – ITSM.
• Experience with CMDB, Discovery, Service Catalog, and Agile methodologies.

Responsibilities

• Lead the design and development of ServiceNow ITSM solutions.
• Configure and enhance Incident, Problem, Change, Request, and Knowledge Management modules.
• Develop workflows, integrations, and platform customizations.
• Collaborate with business and IT stakeholders to gather requirements.
• Mentor developers and conduct code reviews.
• Support platform upgrades, releases, and production issues.
• Ensure solutions follow ServiceNow best practices and governance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior