ServiceNow Lead Developer

Nagarro • Atlanta, GA

4h • Hybrid

About The Position

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Lead the end-to-end configuration and setup of ServiceNow instances. Develop and implement Incident Management, Change Management, Asset Management, and Service Request Management modules. Configure SSO, email notifications, MID Server setup, user groups, and permissions. Integrate ServiceNow with third-party applications such as ESRI (ArcGIS), ARMIS Security, PDQ Inventory, and Hexagon/Infor EAM (AMPS). Implement and maintain CMDB, ITSM, ITOM Discovery and Service Management, HAM, SAM, Chatbot, and SecOps. Develop and execute functional, system, integration, data migration, performance, and cross-browser testing. Ensure compliance with client's security standards and remediate vulnerabilities. Provide technical documentation, including system maps, workflow diagrams, wireframes, data dictionaries, and migration plans. Conduct UAT (User Acceptance Testing), assist in issue tracking, and refine the system based on feedback. Develop and deliver end-user and technical training programs. Collaborate with stakeholders and project teams to define system requirements and implementation strategies. Manage client communications effectively, including technical discussions, issue resolution, and regular status updates.

Requirements

• Strong experience in ITAM (SAM, HAM), ITSM, ITOM, CMDB modules.
• Experience in managing onshore, offshore teams.
• 10-15 years work experience.
• Minimum 2 years of experience managing teams.
• Should have done at least 3 end to end implementations.
• Good comm skills.
• Expertise in ServiceNow platform development and administration.
• Strong proficiency in ServiceNow modules, including ITSM, ITOM, HAM, SAM, SecOps, and Service Portal.
• Hands-on experience with ServiceNow integrations (REST, SOAP, MID Server, API connectors).
• Proficiency in JavaScript, Glide scripting, AngularJS, and other ServiceNow development tools.
• Experience with workflow automation, UI policies, business rules, ACLs, and catalog items.
• Knowledge of data migration techniques and best practices.
• Understanding of security and compliance frameworks, including application vulnerability remediation.
• Strong experience in performing code reviews and enforcing best practices.
• Ability to troubleshoot and provide solutions for technical issues.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent documentation and reporting skills.
• Strong collaboration and teamwork abilities, especially in client-facing environments.
• Strong team-leading skills with the ability to train and mentor developers.
• Clear and concise verbal and written communication skills.
• Experience in managing client interactions, setting expectations, and driving technical discussions.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 9+ years of experience in ServiceNow development, configuration, and administration with 2-3 major end-to-end implementations completed.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
• Experience working on government or US public sector projects is a plus.

Responsibilities

• Lead the end-to-end configuration and setup of ServiceNow instances.
• Develop and implement Incident Management, Change Management, Asset Management, and Service Request Management modules.
• Configure SSO, email notifications, MID Server setup, user groups, and permissions.
• Integrate ServiceNow with third-party applications such as ESRI (ArcGIS), ARMIS Security, PDQ Inventory, and Hexagon/Infor EAM (AMPS).
• Implement and maintain CMDB, ITSM, ITOM Discovery and Service Management, HAM, SAM, Chatbot, and SecOps.
• Develop and execute functional, system, integration, data migration, performance, and cross-browser testing.
• Ensure compliance with client's security standards and remediate vulnerabilities.
• Provide technical documentation, including system maps, workflow diagrams, wireframes, data dictionaries, and migration plans.
• Conduct UAT (User Acceptance Testing), assist in issue tracking, and refine the system based on feedback.
• Develop and deliver end-user and technical training programs.
• Collaborate with stakeholders and project teams to define system requirements and implementation strategies.
• Manage client communications effectively, including technical discussions, issue resolution, and regular status updates.
• Manage technical delivery of the work items as per the defined project milestones.

Benefits

• Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior