Sr. Robotics Solutions Engineer - Field Service

Johnson & Johnson Innovative Medicine•Cincinnati, OH

6d•$72,900 - $117,300•Onsite

About The Position

Johnson & Johnson MedTech is hiring a Senior Robotics Solutions Engineer on its Technical Field Service team in Cincinnati, Ohio. This seasoned individual contributor works independently with minimal supervision and helps establish and implement projects, programs, and processes that support the organization’s customer management strategy. The role applies advanced field-service knowledge to develop policies, procedures, and plans, and to improve customer-service initiatives. The engineer leads service activities for a fleet of engineering robotic systems, including system setup, movement, maintenance, repair, troubleshooting, and de-installation. The role works with cross-functional teams to improve system uptime and mean time to repair, maintains documentation and metrics, and provides status reports and updates to senior management. The position involves approximately 80% local or regional travel, with up to 50% domestic travel as needed, and may require work outside standard business hours, including occasional evenings, extended workdays, weekends, and holidays. It is overtime eligible.

Requirements

Associate’s degree in a related technical field, or an equivalent combination of education, military technical training, and relevant hands-on experience.
4–6 years of experience working in the capital medical technology industry.
Previous experience with software and mechanical and electrical mechanisms, and knowledge of various types of robotic technology.
Basic knowledge of working in a medically regulated environment.
Ability to work effectively and efficiently in a group or team environment.
Ability to conceptualize, develop, and manage projects, process improvements, and timelines.
Experience planning and conducting activities related to developing and executing new processes.
Written and oral presentation skills, with proficiency in spoken and written English.
Ability to develop and maintain productive relationships with coworkers and team members.
Demonstrated skill using Microsoft applications, with strong PowerPoint and Excel skills.
Ability to travel approximately 80% locally or regionally, with up to 50% domestic travel as needed.
Flexibility to work outside standard business hours, including occasional evenings, extended workdays, weekends, and holidays, as business and customer needs dictate.
Ability to stand, sit, or kneel for extended periods.
Ability to use electro-mechanical tools.
Ability to lift 45–60 pounds.

Nice To Haves

Analytical reasoning
Business behavior
Communication
Continuous improvement
Controls compliance
Customer service
Customer support
Customer support operations
Customer support trends
Data gathering and analysis
Execution focus
Facilitation
Incident management
Project Management Office (PMO)
Report writing
SAP Field Service Management
Service request management
Technical credibility

Responsibilities

Establish and implement cost-effective, results-based customer service programs and initiatives.
Design plans for projects, programs, and processes across Technical Field Service, using trend and competitive-landscape analysis to improve customer management strategy.
Recommend hardware and peripheral equipment to meet customer requirements, and demonstrate setup and adjustment of complex equipment.
Coach junior colleagues in techniques, processes, and responsibilities.
Set up, move, maintain, repair, troubleshoot, and de-install robotic systems.
Analyze and manage data logs to troubleshoot and resolve issues.
Independently lead the RSE Service Team in technical and non-technical activities to maintain engineering robotic systems and system availability.
Execute team tasks, including documentation and metrics.
Apply engineering methods and documentation processes, including ECO processes, to deliver safe, robust, and reliable service solutions.
Participate in process-improvement discussions to increase team efficiency and effectiveness.
Continue learning and completing training to expand knowledge of RSE robotics systems.
Work safely in a manufacturing environment and follow safety and hazard requirements.
Provide senior management with reports and updates on status and strategic goals.
Collaborate with Systems Engineering, Product Support Engineers, Quality, and other cross-functional teams to improve system uptime and mean time to repair.
Communicate business-related issues or opportunities to the next management level.