Robotics Field Service Engineer

Formic•Dallas, TX

About The Position

Formic is hiring a Robotics Field Service Engineer for its Fleet Operations Team, which supports uptime and operational performance across deployed robotic systems in live manufacturing environments. The role provides front-line technical ownership of robotic cells at customer facilities. The engineer diagnoses failures, restores systems to production, performs preventative and corrective maintenance, and helps improve system reliability. This hands-on, high-accountability position operates in uptime-critical environments and requires disciplined troubleshooting, calm responses to production interruptions, and clear documentation. The work directly affects fleet performance, customer satisfaction, and long-term system reliability. The position involves local travel of up to 80% and overnight travel of up to 50%. Field work typically runs approximately 50 or more hours per week, including travel, site activity, and documentation. The role is paid hourly at $29–$44 USD, with overtime paid as required by applicable federal and state law for hours worked over 40 in a workweek. Total annualized earnings typically range from $82,500 to $126,000, depending on experience, hourly rate, and actual hours worked. Formic describes itself as a provider of integrated robotic automation, proprietary software, and full-service support through a Robotics-as-a-Service model. It is building a high-performance Made in America production foundation and is backed by Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America.

Requirements

At least 3 years of hands-on field service experience supporting robotic or industrial automation systems.
Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Willingness and ability to travel locally up to 80% and overnight up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined field execution.

Nice To Haves

Experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare part requirements in CMMS.
Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
Monitor system performance remotely using Formic dashboards and fleet tools.
Document service work, root cause analysis, and follow-up actions clearly and precisely.
Identify recurring failure patterns and escalate systemic risks for broader improvement.
Build professional, trusted relationships with plant managers and site personnel.
Follow safety standards, including LOTO and industrial compliance requirements.
Participate in root cause analysis sessions, audits, and continuous improvement initiatives.
Continuously expand technical depth across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Competitive and uncapped commission structure for commission-eligible roles.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents; optional buy-up plans are available.
FSA and DCFSA.
Employer-paid life insurance, short-term disability, and long-term disability through Unum.
Fully funded Employee Assistance Program.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.