Robotics Field Service Engineer

Formic • Waco, TX

5d • $29 - $44

About The Position

Formic is seeking a Robotics Field Service Engineer to provide technical ownership of its deployed robotic cells. The role is part of the Fleet Operations Team, which maintains uptime and operational performance across robotic systems in live manufacturing environments. The engineer diagnoses failures, restores production, performs preventative and corrective maintenance, and represents Formic at customer facilities. This hands-on role requires disciplined troubleshooting, calm execution during production interruptions, and clear documentation. The position involves approximately 50+ hours per week, including travel, site activity, and documentation, with overtime paid for hours worked over 40 in a workweek. Local travel may be up to 80%, and overnight travel may be up to 50%.

Requirements

• At least 3 years of hands-on field service experience supporting robotic or industrial automation systems.
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfort with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communication skills, including the ability to produce structured service documentation.
• Demonstrated commitment to safety and disciplined field execution.

Nice To Haves

• Experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots.
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
• Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
• Prior customer-facing field experience.
• Spanish language proficiency.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS.
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
• Monitor system performance remotely using Formic dashboards and fleet tools.
• Document service work, root cause analysis, and follow-up actions clearly and precisely.
• Identify recurring failure patterns and escalate systemic risks for broader improvement.
• Build professional, trusted relationships with plant managers and site personnel.
• Follow safety standards, including LOTO and industrial compliance.
• Participate in RCA sessions, audits, and continuous improvement initiatives.
• Continuously expand technical depth across robotics, controls, networking, and industrial systems.

Benefits

• Equity through Formic’s stock option program.
• Medical, dental, and vision insurance; 99% of employee premiums and 75% of dependent coverage are paid, with optional buy-up plans.
• FSA and DCFSA, life insurance, short-term disability, and long-term disability, all employer-paid.
• Employee Assistance Program (EAP).
• Up to 12 weeks of paid parental leave.
• Company-sponsored 401(k).
• One-time home office stipend for fully remote and hybrid employees.
• Monthly cell phone reimbursement.
• 15 days of paid time off, in addition to company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed